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Customer Support Specialist
4 months ago
Invest in your future with BSNB Are you looking to start your career with an organization that prides itself on growth opportunities and is one of the Best Places to Work in the Capital Region? Ballston Spa National Bank (BSNB) is looking to hire an enthusiastic Part-Time Customer Support Specialist to support our growing Customer Support Operations department
How do we invest in you? This position earns competitive pay and great benefits, including a 401(k) plan with a company match and pro-rated paid time off (PTO) based on the regular schedule. We also like to give back to our staff; We find ways throughout the year to thank them for their hard work. The success of each staff member, as well as the bank, is at the heart of how we work. Staff development is key to our success, and contributions by each individual are recognized and celebrated. If this sounds like the right opportunity for you to leverage your skills, join our close-knit team today
A DAY IN THE LIFE OF A CUSTOMER SUPPORT SPECIALIST
As a Customer Support Specialist, you would provide support to the Customer Support Operations department with a regular work schedule of Monday-Friday, 10:00am - 2:00pm. You are responsible for handling a large volume of inbound calls in a timely manner and completing customer follow-up as necessary. You will support branches in providing assistance with customer inquiries, while building positive relationships and identifying opportunities based on customer needs and BSNB's existing product suite. You will respond to support tickets through the internal system regarding cash management servicing needs, as well as complete daily and weekly reviews of customer activity with a focus on fraud prevention. You are always friendly and patient, always providing the exceptional customer service that we are known for. You get great satisfaction out of going above and beyond for customers and giving excellent customer service.
QUALIFICATIONS FOR A CUSTOMER SUPPORT SPECIALIST
- Must be available Monday-Friday to provide midday coverage (some flexibility with hours).
- High school diploma or GED required.
- One year prior customer service experience required. One year prior banking experience preferred.
- Must have data entry and keyboard experience with a working knowledge of spreadsheet and word processing applications.
BSNB is an Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, or national origin. BSNB is a VEVRAA employer and has a desire for priority referrals of protected veterans.
