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Patient Hospitality Specialist, Float Pool- Broward

4 months ago

Coral Gables, Florida, United States Baptist Health South Florida Full time


Baptist Health South Florida is the region's largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties.

Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. Baptist Health is supported by philanthropy and committed to its faith-based charitable mission of medical excellence.


Our mission, vision, and values make us who we are at Baptist Health and are at the center of everything we do.

At Baptist Health, we positively impact the human experience for patients, employees, and physicians.

Our success comes from a culture of quality and dedication that is instilled into every member of the Baptist Health family.


This year, and for 24 years, we've been named one of Fortune's 100 Best Companies to Work For, based on employee feedback.

We've also been recognized as one of America's Most Innovative Companies and People Magazine included us in 50 Companies That Care.

Based on the U.S.

News & World Report Best Hospital Rankings, Baptist Health is the most awarded healthcare system in South Florida, with its hospitals and institutes earning 45 high-performing honors.

But really, the reason we're excited to come to work is the people.


Working together, we form personal connections with our colleagues that are stronger than most of us have experienced at other jobs.

We develop caring relationships with our patients and their families that go beyond just delivering healthcare. After all, we know what it's like to be in their shoes. Many of us have been patients here and have had family members as patients here.

We're committed to delivering quality care in the most compassionate way possible because we feel a personal stake in the outcomes.

When it comes to caring for people, we're all in.

Description:


This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, employees, medical staff, volunteers and community members to maximize communication and productivity.

Coordinates patient flow through the patient access area to assure timely registration and arrival to service area. Interacts and works cooperatively with patients of all ages and ancillary departments to assure patient satisfaction.

This position may require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration.

The incumbent will be responsible for maintaining knowledge and deployment of practices used within the department as well as throughout the hospital to address patient questions or concerns.


Note:
Supports Broward County Urgent Care locations (includes Miami Lakes UC). Shift is 8:30am - 9:00pm

Estimated pay range for this position is $15 - $18 / hour depending on experience.

Qualifications:

Degrees:
High School,Cert,GED,Trn,

Exper Additional Qualifications:
Pass filing test with a minimum of 90% score. Typing/Data entry test with a minimum score of 25 wpm. Complete and successfully pass the Patient Access training course. Excellent interpersonal communication skills (verbal and written). Excellent customer service skills. Ability to work in a high-volume, fast-paced work environment. Ability to perform basic mathematical calculations.

Desired:
Knowledge of Health Care regulatory guidelines to include but not limited to HIPAA, AHCA, EMTALA, Sarbanes-Oxley, etc. Knowledge of insurance contracts, collections, authorizations, and pre-certification. Basic knowledge of Microsoft Word and Excel. Ability to work weekends when necessary. Basic knowledge of Medical Terminology. Bilingual (English/Spanish).

EOE, including disability/vets