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Research Survey Interviewer

4 months ago

Bloomington, United States HealthPartners Full time

HealthPartners is hiring for a part-time Research Survey Interviewer role working out of the Center for Evaluation and Survey Research department.

POSITION PURPOSE:

Provide support to research and evaluation projects by assisting research teams and Center for Evaluation and Survey Research staff to gather information through telephone or mailed surveys, prepare mailings, maintain and update project databases, schedule research procedures, assist with one-on-one and group visits, assist with adherence activities, contact study participants and facilitate progress of study functions.

ACCOUNTABILITIES:

Interviews participants via phone following prescribed scripts and protocols

Enters screening information to database.

Schedules research procedures and informs staff.

Prepares for one-on-one and group participant appointments (prepares meeting room, assembles documentation forms, checklists, lab materials, etc.).

Facilitates appointments (collects forms, administers questionnaires, performs research procedures and measurements, schedules future appointments).

Enters appointment information into database.

Assists in preparation of mailed surveys.

Prepares, mails and tracks communication as required.

Maintains and follows timelines for project completion.

Maintains and updates project documentation.

Informs project team of participant experience and identifies improvement opportunities for data collection and recruitments.

Assists with adherence activities.

Supplies data for reports.

Performs other duties as required.

REQUIRED QUALIFICATIONS:

High School Diploma or equivalent

Exceptional communication and customer service skills

Attention to detail

Strong organizational skills

Ability to establish and maintain effective relationships with project staff and participants

Ability to adapt to shifting priorities; Must demonstrate flexibility and judgment to handle unforeseen situations that may arise

Ability to work with minimal supervision

Strong computer experience

PREFERRED QUALIFICATIONS:

Associates Degree in a social science or health related field

One year research experience; Knowledge of research methodology

Experience with Microsoft Word and Excel

Experience with REDCap or other data collection programs

Experience with Epic scheduling

Experience making telephone calls to clients, patients or members

MAJOR CHALLENGES:

The Research Technician/survey specialist will need to be comfortable calling potential research participants to introduce study and survey opportunities for a large portion of their workday.

Satisfy the requirements of multiple study investigators/project managers or Center for Evaluation and Survey Research team members in delivering quality products within required deadlines.

Must be very well organized, accurate and able to work within short deadlines.

Must follow publication, proposal and project guidelines accurately and consistently.

DECISION-MAKING:

The Research Technician is expected to take the initiative on all job accountabilities with the support and consultation of the Research Investigators, Project Coordinators, Project Managers, RPMO Supervisors, or Center for Evaluation and Survey Research Supervisors

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.