Current jobs related to Account Customer Service Representative - Buffalo, New York - ProAmpac Holdings, Inc.

  • Customer Service Representative

    1 week ago

    Buffalo, New York, United States Pilot Freight Service Full time

    Job SummaryThe Customer Service Agent 2 is a key member of the Pilot Freight Service team, responsible for delivering exceptional customer service to all callers. They answer incoming calls and troubleshoot any issues, providing timely and effective solutions to ensure customer satisfaction.Key ResponsibilitiesAnswer incoming calls and provide excellent...

  • Customer Service Representative

    7 days ago

    Buffalo, New York, United States Continental Service Group Full time

    Account Resolution SpecialistWe are seeking a highly motivated and customer-focused Account Resolution Specialist to join our team at Continental Service Group, LLC., d/b/a ConServe. As a key member of our team, you will play a critical role in managing and collecting delinquent accounts in a professional and respectful manner.Key Responsibilities:Obtain...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Tesla Full time

    Job SummaryTesla is seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be the voice of our Diagnostics team, providing exceptional customer service and support to our customers.Key ResponsibilitiesDeliver a high level of customer service on every interactionOwn the...

  • Customer Service Representative

    1 day ago

    Buffalo, New York, United States A. Duie Pyle Full time

    Customer Service RepresentativeA. Duie Pyle is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for all customer needs, providing world-class service to our customers via phone, email, and other communication channels.Key Responsibilities:Provide...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Genuine Parts Company Full time

    Job SummaryThe Customer Service Representative is responsible for providing exceptional customer service and support to clients. This role involves accurately fulfilling customer orders, managing incoming customer calls, and ensuring customer satisfaction.Key ResponsibilitiesRespond to customer inquiries regarding products, provide quotes, and handle order...

  • Customer Service Representative

    5 hours ago

    Buffalo, New York, United States SPEED Global Services Full time

    Job SummarySPEED Global Services is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Interact with clients to respond to...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Genuine Parts Company Full time

    Job SummaryUnder close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer inquiries.Key ResponsibilitiesRespond to customer inquiries regarding products, provide quotes, and handle order entry.Place customer orders via various methods, including electronic means, to ensure...

  • Customer Service Representative

    1 week ago

    Buffalo, New York, United States A. Duie Pyle Full time

    About the RoleA. Duie Pyle is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for all customer needs, providing world-class service to our customers.Key ResponsibilitiesProvide exceptional customer service via phone, email, and other communication...

  • Customer Service Representative

    1 day ago

    Buffalo, New York, United States Upstate Niagara Cooperative Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Upstate Niagara Cooperative. As a key member of our Customer Service Department, you will be responsible for providing exceptional customer service to internal and external customers, utilizing your excellent knowledge of company products and programs.Key...

  • Customer Service Representative

    7 days ago

    Buffalo, New York, United States Upstate Niagara Cooperative Full time

    Job SummaryWe are seeking a highly skilled DSD Customer Service Representative to join our team at Upstate Niagara Cooperative. As a key member of our Customer Service Department, you will be responsible for providing exceptional customer service to internal and external customers, utilizing your in-depth knowledge of company products and programs.Key...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Upstate Niagara Cooperative Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Upstate Niagara Cooperative. As a key member of our Customer Service Department, you will be responsible for providing exceptional customer service to internal and external customers, ensuring their needs are met and exceeded.Key...

  • Customer Service Representative

    7 days ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons. As a Customer Service Representative, your top priority is guest satisfaction. You will have the opportunity to deliver and create exceptional guest...

  • Customer Service Representative

    3 days ago

    Buffalo, New York, United States Wegmans Food Markets Full time

    About the RoleWe're seeking a skilled and enthusiastic individual to join our sub shop team as a Customer Service Representative. As a key member of our team, you will be responsible for creating a positive and welcoming experience for our customers.Key ResponsibilitiesProvide exceptional customer service and build rapport with customersTake and prepare...

  • Customer Service Representative

    3 days ago

    Buffalo, New York, United States Wegmans Food Markets Full time

    About the RoleWe're seeking a talented individual to join our sub shop team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and helping our customers live healthier, better lives through food.Key ResponsibilitiesProvide outstanding customer service and build rapport...

  • Customer Service Representative

    7 days ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons. As a Customer Service Representative, your top priority is guest satisfaction. Whether you are the first person our guests encounter or you are producing...

  • Customer Service Representative

    2 hours ago

    Buffalo, New York, United States Wegmans Food Markets Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Wegmans Food Markets.Key Responsibilities:Provide exceptional customer service to ensure a positive shopping experienceTake and prepare customer orders accurately and on timeMaintain department appearance...

  • Customer Service Representative

    32 minutes ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons in Williamsville, NY. As a Customer Service Representative, your top priority is providing exceptional guest experiences. You will have the opportunity to deliver outstanding customer service, process food orders, and...

  • Customer Service Representative

    6 days ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons in Williamsville, NY. As a Customer Service Representative, your top priority is providing exceptional guest experiences. You will have the opportunity to deliver outstanding customer service, process food orders, and...

  • Customer Service Representative

    7 days ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons in Williamsville, NY. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, processing food orders, and maintaining a clean and inviting dining room.Key...

  • Customer Service Representative

    7 days ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons in Williamsville, NY. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences and ensuring that our guests have a positive experience in our restaurant.Key...

Account Customer Service Representative

4 months ago

Buffalo, New York, United States ProAmpac Holdings, Inc. Full time

Description

Do you have an extensive Account Customer Service Representative background with managing customer accounts and giving great service? This may be the role for you This role serves as the central point of contact between our external customers and our manufacturing team for all order entry and order management-related activities. This is an in-office role with no sales commissions associated with it. Hours are: Monday through Friday 8AM to 5PM.

Build your future and be an integral part of a fast-paced, safety-oriented, and growing industry ProAmpac is a leading global flexible packaging company with comprehensive product offerings.

We are offering a $1,000 sign-on bonus for this position

Rate: $23 per hour (depending on experience).

ProAmpac offers:

  • 11 paid company holidays
  • 401k with generous company match
  • Medical, Dental, Vision, and other supplemental offerings
  • Company-provided life insurance
  • Disability insurance
  • Wellness program – living a healthy lifestyle can get you a discount on your health insurance premiums AND other incentives

This Account Customer Service Representative is not a sales or call center role. The Account Customer Service Representative provides high-quality and professional care by working collaboratively with other departments to proactively address and resolve all internal and external customer inquiries.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.

  • Manage customer demand from initial placement of all order types through on-time delivery for assigned accounts and sale reps.
  • Work collaboratively with internal teams (Sales, Graphics, Shipping & Receiving, Production, etc.) to monitor all open and finished orders, schedule changes, new designs, and graphics changes, and customer requirements.
  • Advise customers of any delays and evaluates and implements alternative solutions to ensure customer expectations are fulfilled.
  • Work with assigned customers and sales reps to proactively manage finished goods level and aged inventory.
  • Coordinate the scheduling of customer shipments and enters shipping information into the designed SAP system.
  • Expedite rush shipment and monitor progress through to delivery to the customer as applicable.
  • Review daily spreadsheet from accounting to ensure correct pricing from the prior day. Work with sales to ensure all pricing changes/updates are communicated timely and to the appropriate teams.
  • Provide order entry support for other team members when appropriate.
  • Proactively assist customers, sales reps, members of the management team, or coworkers with inquiries, complaints, requests for information, or resolution of complex issues.
  • Build customer loyalty by providing prompt, professional, and efficient service while being laser-focused on opportunities to improve and streamline processes.
  • Understand and follow all safety policies and procedures. Commitment, awareness, and involvement pertaining to ISO and food safety practices.
  • All other duties as assigned.

Job Requirements:

  • 5 years of related Account Representative experience is required.
  • Education: College degree preferred
  • Must be willing to work overtime to settle issues when needed.
  • Strong computer skills (Excel, Word, Outlook)
  • Experience with SAP is preferred or another ERP is a plus
  • Excellent oral and written communication skills
  • Demonstrated ability to handle difficult and stressful situations in a professional manner
  • Strong problem-solving skills
  • Strong attention to detail and promptly follows up on issues through resolution
  • Excellent listening skills
  • Excellent time management skills with the ability to prioritize work in a fast-paced environment
  • Must be flexible and willing to accept change
  • Must be able to work in a team environment and collaborate with other departments (Sales, Production and Warehouse)

Qualifications

Education

Preferred

  • Some college or better

Experience

Preferred

  • 5 years: Account Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

Job Category: Customer Service

Full-Time