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Patient Advocate, Jackson Memorial Hospital, Ambulatory Care Center, Full Time, 12 Hour Shifts
4 months ago
Department: Jackson Memorial Hospital – Ambulatory Care Center Patient Access
Address: 1611 NW 12th Ave, Miami, Florida, 33136
Shift details: Full-Time, Variable Shifts
Why Jackson:
Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine. Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do.
Position Summary:
Patient Advocate will enhance the patient experience and promote greater continuity of care by assisting patients in scheduling follow-up care in advance of discharge, educating patients about the importance of follow-up care, and participating in other care continuity initiatives within the department as needed.
Duties & Responsibilities:
- Directly assists patients with scheduling appropriate follow-up visits prior to their discharge from the emergency department.
- Educates patients on the importance of seeking follow-up care and actively engaging in their own care journey.
- Verify patient's insurance eligibility as needed. Records basic data regarding each patient interaction, such as whether the patient was able to schedule an appropriate follow-up visit.
- This position is customer service-oriented with patient-centric attitude, effective planning and organizational skills, an ability to be accountable for quality customer service, and respond appropriately to a variety of personalities and situations.
- The ability to maintain patient confidentiality is essential.
- Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
- Performs all other related job duties as assigned.
Experience:
Generally requires 2 to 3 years of related experience.
Education:
High school diploma or GED equivalent is required. Bachelor's degree is preferred.
Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
