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Epic Applications Manager

4 months ago

St Louis, Missouri, United States The Cigna Group Full time
The job profile for this position is Application Development Senior Manager, which is a Band 4 Management Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

Summary:

The Manager of Epic Applications is responsible for managing the team that designs and configures Epic's various applications. In this role, you will plan, direct, and coordinate activities of systems projects to ensure projects and goals are accomplished.

Responsibilities:

  • Lead an application team and ensure quality and productivity measures are consistently achieved
  • Collaborate closely with IT and the Business in the delivery of high-performing services.
  • Executes the Epic roadmap in alignment with Business and IT Vision & Operating Plan
  • Manage the development, upgrade, and maintenance of all Epic Applications as well as select ancillary systems
  • Partners with Product organizations related to the prioritization of work and management of tasks
  • Resolves application issues and identifies opportunities to improve capability and acceptance of the EHR. Assure high level of system uptime and service via management of production support
  • Manages service, enhancement and new system requests based on evolving protocols for intake and prioritization
  • Monitors and status on operating and capital budgets for Epic and associated Applications. Working with IT leadership, manages vendor services, performance, and contracting driving optimum levels.
  • Recruits, mentors, develops, and trains direct reports to deliver high quality services
  • Participates in cross-organizational Steering Committee, including sharing program status, budget updates, risk and needs, and drive for decisions
  • Must be able to function as part of a team providing a high level of quality service to clients
  • Analyze, troubleshoot, research and solve technically challenging problems involving integrated systems
  • Other related duties as assigned

Qualifications:

  • Bachelor's degree Information Technology or other related healthcare field or equivalent work experience
  • At least 5 years' experience in Epic application support, configuration, testing, etc. and or other related work
  • Mandatory: Certified in the Epic *** application or more Epic modules such as ***
  • Demonstrated leadership experience leading projects and people required
  • Experience in health care IT leadership preferred
  • Experience working in a healthcare setting preferred
  • Detail oriented, strong analytical, organizational, and problem solving skills required
  • Ability to analyze, diagnose, suggest and implement process changes
  • Strong customer service orientation and ability to follow through issues to resolution
  • Ability to interact with all levels of physician practice personnel to include: IT management staff, consulting staff, clinicians, clinical administrators, etc.
  • Ability to successfully manage multiple projects and personnel
  • Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.