Current jobs related to Technical Support Engineer - Chicago, Illinois - Interactive Brokers

  • Lead Technical Support Engineer

    3 weeks ago

    Chicago, Illinois, United States Kin Insurance Full time

    The landscape of insurance is evolving, and so are we at Kin. Our mission is to revolutionize home insurance For Every New Normal. While traditional insurers may struggle to adapt, Kin is designed for the future, ready to tackle challenges and empower our customers to do the same. Recognized as one of BuiltIn Chicago's Best Mid-Sized Companies and Forbes'...

  • Lead Technical Support Engineer

    3 weeks ago

    Chicago, Illinois, United States Broadcom Corporation Full time

    Important Information: 1. If you are a new user, please create your candidate login account before applying for a position. (Click Sign In > Create Account) 2. If you already possess a Candidate Account, please Sign-In prior to application. Position Overview: This role is dedicated to delivering technical assistance for IDMS mainframe systems. The...

  • Assistant Engineer

    3 weeks ago

    Chicago, Illinois, United States Hornblower Cruises and Events Full time

    Job Title: Assistant EngineerCompany: Hornblower Cruises and EventsAbout the Role:Supporting the technical maintenance and operation of marine equipmentEnsuring adherence to established engine room proceduresMaintaining essential marine-related supplies and inventoryCoordinating safe loading and transferring of fuel and other essential resourcesPerforming...

  • Technical Support Specialist

    3 days ago

    Chicago, Illinois, United States Veterans Prime, Inc. Full time

    Job Title: Field Service Engineer Overview We are seeking a highly skilled Field Service Engineer to join our team at Veterans Prime, Inc. in Columbus, OH. As a Field Service Engineer, you will be responsible for providing technical support, installing equipment, and training customers on how to use and maintain the equipment. Responsibilities: * Provide...

  • Technical Support Engineer for Field Systems

    3 weeks ago

    Chicago, Illinois, United States EZCORP Full time

    Become a Part of Our Team as a Technical Support Engineer for Field SystemsWe are seeking a dedicated Technical Support Engineer to deliver both hardware and software assistance to a network of EZCORP Pawn shop locations. Your role will involve performing on-site visits for regular upgrades and functionality assessments.Why Work With Us:If you are...

  • Technical Support Engineer

    3 weeks ago

    Chicago, Illinois, United States Barco Full time

    Barco is dedicated to creating technology that enhances daily experiences. By looking beyond mere visuals, we develop integrated solutions for sight, sound, and collaboration, enabling effective teamwork, insightful sharing, and captivating presentations. Our primary focus spans three key sectors: Enterprise (including meeting and control rooms and corporate...

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States SPECTRAFORCE Full time

    Job Title: Technical Production Support EngineerLocation: Onsite 3 days a week, remote work availableDuration: 6 Months (Extension possible)Job Summary:We are seeking a skilled Technical Production Support Engineer to join our team at SPECTRAFORCE. As a key member of our support team, you will be responsible for providing top-notch support to our clients,...

  • Technical Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Carbide-USA LLC Full time

    Job Summary:We are seeking a highly skilled Service Engineer to join our team at Carbide-USA LLC. As a Service Engineer, you will be responsible for providing technical support and services to our customers, ensuring their tooling requirements are met, and resolving any issues that may arise.Key Responsibilities:Collaborate with customers, sales engineers,...

  • Technical Support Engineer

    3 weeks ago

    Chicago, Illinois, United States Stone Search Full time

    Become a Part of Our Team as an IT Support SpecialistThe IT Support Specialist is an integral member of the Information Technology division, delivering essential technical support to users both onsite and remotely. If you excel in a dynamic environment and have a passion for troubleshooting hardware and software challenges, this role is tailored for you.Key...

  • Technical Support Engineer

    3 weeks ago

    Chicago, Illinois, United States Intuitive Full time

    Company Overview At Intuitive, we are driven by a singular mission: to enhance lives through minimally invasive care. Our innovative technology empowers healthcare professionals to perform procedures with greater precision and less disruption. As a leader in robotic-assisted surgery, we are dedicated to building a diverse and inclusive workforce that is...

  • Technical Support Expert

    2 weeks ago

    Chicago, Illinois, United States Agilent Full time

    Job SummaryAgilent is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers. This is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a passion for delivering...

  • Technical Sales Engineer

    2 hours ago

    Chicago, Illinois, United States Adecco Full time

    Technical Sales EngineerWe are seeking a highly skilled Technical Sales Engineer to provide critical support and drive the growth of our operations in the U.S. market.Key Responsibilities:Address technical inquiries and prepare detailed proposals.Conduct technical presentations and training for both customers and internal teams.Project Management:Lead and...

  • Aircraft Technical Support Specialist

    2 weeks ago

    Chicago, Illinois, United States United Airlines Full time

    We are seeking a highly skilled Senior Aircraft Engineer to join our team at United Airlines. As a key member of our engineering team, you will provide 24/7 technical support for our aircraft fleet.Key Responsibilities:Provide technical support for aircraft maintenance and repairsCollaborate with cross-functional teams to resolve engineering issuesDevelop...

  • Technical Support Specialist

    2 weeks ago

    Chicago, Illinois, United States iManage Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at iManage. As a Technical Support Engineer, you will play a critical role in providing exceptional support to our customers, ensuring their success with our products and services.Key ResponsibilitiesAnalyzing and Resolving Complex IssuesYou will be responsible for...

  • Technical Support Engineer

    3 weeks ago

    Chicago, Illinois, United States Intuitive Full time

    Company Overview At Intuitive, we are driven by a singular mission: to enhance lives through minimally invasive healthcare solutions. Our innovative technology empowers healthcare professionals to perform procedures with greater precision and efficiency. As a leader in robotic-assisted surgery, we are dedicated to building a diverse and inclusive workforce...

  • Technical Sales Engineer

    1 week ago

    Chicago, Illinois, United States Adecco Full time

    {"title": "Technical Sales Engineer", "description": "Job SummaryWe are seeking a highly skilled Technical Sales Engineer to provide critical support and drive the growth of our operations in the U.S. market.This role offers the chance to be at the forefront of our expansion efforts in a vibrant market.Key ResponsibilitiesTechnical SupportAddress technical...

  • Head of Engineering Services

    3 weeks ago

    Chicago, Illinois, United States Diamond Technical Services Full time

    Become a Key Player as Director of Engineering OperationsCompany: Diamond Technical ServicesLocation: Bolingbrook, ILType: Full-timeAbout Us: Diamond Technical Services stands at the forefront of the engineering sector, delivering exceptional technical solutions across diverse industries. Our commitment to excellence and customer satisfaction fuels our...

  • Engineering Operations Executive

    3 weeks ago

    Chicago, Illinois, United States Diamond Technical Services Full time

    Become a Key Player as Director of Engineering OperationsCompany: Diamond Technical ServicesLocation: Bolingbrook, ILType: Full-timeAbout Us: Diamond Technical Services stands at the forefront of the engineering sector, delivering exceptional technical solutions across diverse industries. Our commitment to excellence and customer satisfaction drives our...

  • Technical Support Specialist

    3 weeks ago

    Chicago, Illinois, United States Keeper Security Full time

    About Keeper SecurityKeeper Security is at the forefront of transforming cybersecurity for individuals and organizations globally. Our innovative solutions are designed with a foundation of zero-trust and zero-knowledge security, ensuring protection for every user across all devices.Position OverviewWe are seeking a skilled Technical Support Specialist to...

  • Engineering Director of Operations

    3 days ago

    Chicago, Illinois, United States Diamond Technical Services Full time

    Job Summary:We are seeking a highly skilled and experienced Engineering Director of Operations to join our executive team at Diamond Technical Services. As a visionary leader with a strong technical background, you will be responsible for overseeing all engineering activities, driving innovation, and ensuring the successful delivery of technical solutions to...

Technical Support Engineer

4 months ago

Chicago, Illinois, United States Interactive Brokers Full time

About INTERACTIVE BROKERS
This is a hybrid role (three days in the office/two days remote).

Interactive Brokers Group is at the forefront of trading innovation, starting with the invention of the first floor-based, handheld computer in 1983. We pride ourselves on being primarily a technology company. We continue to challenge the status quo and push boundaries to offer the best trading platform with the most sophisticated features, all to minimize our clients' costs. Software development is the lifeblood of our firm, and it shows in our award-winning desktop, mobile and web applications that provide our clients with the tools they need to be successful. Interactive Brokers Group, Inc. (IBKR) has been rated #1 - Best Online Brokers five years in a row by Barron's. (read article)

About the Team

Our Data Operations team is looking for a Technical Support Engineer—L1 to serve as a system administrator and offer help desk support. This role requires good troubleshooting knowledge and the ability to communicate effectively with internal users. You must also understand complex problems and effectively communicate solutions. The role is well-suited for an organized individual who meets deadlines, follows written procedures and collaborates on improvements.

Responsibilities

  • Own resolution of internal user issues and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to system issues, including account setup and network configuration.
  • Follow standard procedures for escalating unresolved issues to the appropriate internal team(s)
  • Communicate with internal clients (via phone, email, or chat) on corrective actions until a technical issue is solved. Follow up after the troubleshooting.
  • Document technical knowledge in notes and manuals. Prepare accurate and timely reports.
  • Prioritize and manage several open issues at one time. Ensure all issues are correctly logged.

Requirements

  • S. Diploma, Associates or BS degree in Information Technology, Computer Science, or relevant field
  • Three+ years of experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
  • One+ year of experience with Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications. Knowledge of Jamf, Commvault and ServiceNow is a plus.
  • Excellent problem-solving and communication skills
  • Ability to provide written and/or verbal step-by-step technical help
  • Additional certification in Linux or similar technologies is a plus.
Company Benefits & Perks
  • Competitive salary, annual performance-based bonus and stock grant
  • Retirement plan 401(k) with a competitive company match
  • Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium
  • Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
  • Paid time off and a generous parental leave policy
  • Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
  • Corporate events, including team outings, dinners, volunteer activities and company sports teams
  • Education reimbursement and learning opportunities
  • Modern offices with multi-monitor setups