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Group Sales Liaison
4 months ago
Job Number
Job Category Sales & Marketing
Location The Ritz-Carlton Naples, 280 Vanderbilt Beach Road, Naples, Florida, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Position Summary
Facilitate exceptional hospitality and service by enhancing the guest experience with a focus on the location's Group and VIP guests' needs. Work as a member of the Transient Sales and Reservation Department supporting several aspects of the Sales & Marketing Operation. Generate business travel leads, facilitate customer service events and promotions that drive loyalty and share in the transient travel segment. Process all reservation requests, changes and cancellation received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special or group rate and cancellation policies to all reservation inquires. Accommodate and document special request from travel agents, clients, and meeting planners. Monitor accuracy of room block and reservations for assigned group blocks. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups and transient customers. Set-up proper billing accounts according to accounting policies. Promote awareness of brand image internally and externally. Support Travel Industry Sales Manager with all sales initiatives that relate to transient travel.
Follow all company policies and procedures: verify personal appearance is clean and professional; maintains confidentiality of proprietary information; protects company assets. Welcomes and acknowledges all guests according to company standards; anticipates and addresses guests' needs; assist individuals with disabilities; thank guests with genuine appreciation. Speaks with others using clear and professional language; prepare and review written documents accurately and completely; answer telephone using appropriate etiquette. Develops and maintains positive working relationships with others; supports team to reach common goals; listens and responds appropriately to the concerns of guests as well as employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested Supervisors.
PREFERRED QUALIFICATIONS
Education: 2-year degree from an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major.
Related Work Experience: 2-years' experience in a guest services, front desk, or related sales area.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.Source: Hospitality Online
