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SR Technical Analyst

4 months ago

Portsmouth, Virginia, United States HCA Healthcare Full time

Description

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our SR Technical Analyst -opening with Portsmouth Regional Hospital (NH) today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

Portsmouth Regional Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing

  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock

  • Family support through fertility and family building benefits with Progyny and adoption assistance.

  • Referral services for child, elder and pet care, home and auto repair, event planning and more

  • Consumer discounts through Abenity and Consumer Discounts

  • Retirement readiness, rollover assistance services and preferred banking partnerships

  • Education assistance (tuition, student loan, certification support, dependent scholarships)

  • Colleague recognition program

  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a(an) SR Technical Analyst -Portsmouth Hospital -NH for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply

Job Summary and Qualifications

The Senior Technical Analyst implements and supports a broad range of facility-based IT&S equipment. As the key technical service resource within the facility, the Sr. Technical Analyst is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk. Advanced hands-on technical support is provided across a broad range of technical areas. Problems beyond the scope of ability or responsibility are communicated in a timely manner to appropriate division-level support staff. TheSr. Technical Analystparticipates in 24x7 on-call support with other members of the division staff.

The Sr. Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment. The Sr. Technical Analystassists with facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

  • Implements and supports the broadest range of facility-based IT&S equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products
  • Provides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenance
  • Communicates and escalates incidents and requests beyond scope of ability to senior service resources
  • Logs and tracks incidents and requests; reviews incident and request tracking databases
  • Provides 24x7 on-call support based on division IT staff rotation
  • Investigates hardware problems and performs minor system hardware and communication connection repairs
  • Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility-based new construction
  • Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
  • Aids and trains users on proper use of division and/or facility technology
  • Mentors and trains Division Technical Analysts
  • Participates in facility-based IT project planning, as needed
  • Effectively works with division and corporate IT&S personnel to ensure that division priorities an standards are achieved
  • Adheres to and supports HCA IT&S standards, policies and procedures
  • Maintains and protects confidentiality with regard to all aspects of patient care and employee information
  • Adheres to Code of Conduct and Mission & Value Statement
  • Performs other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

  • Demonstrates broad knowledge of technology and solutions
  • Proactively manages resources and priorities workload
  • Demonstrated ability to multi-task; Possesses strong analytical skills
  • Demonstrated customer orientation; strength in analytical, math, and reasoning skills
  • Effectively communicates verbally and in writing
  • Demonstrated proficiency in MS Office applications
  • Provides onsite technology support on projects
  • Must be able to drive to assigned sites to complete work

EDUCATION & EXPERIENCE

  • Bachelor's degree in information systems or healthcare-related field is preferred
  • Two years of broad technical experience required

CERTIFICATE/LICENSE

  • Basic certification in Cisco equipment or Microsoft Products is highly desirable
  • Valid state drivers license and proof of auto insurance, if applicable

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare's more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our SR Technical Analyst -Portsmouth Hospital -NH opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.