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Assistant General Manager
3 months ago
Opportunity: Operations Manager
Lead and manage Country Club operations to maximize profits and achieve the highest level of guest satisfaction.
Potential Career Path
Area General Manager – Regional Director of Operations – Vice President of Operations
Essential Job Functions:
As an Operations Manager, you are responsible for overseeing the cleanliness and organization of the banquet rooms, hallways, storage and service areas.You must routinely take inventory of banquet supplies such as linens, chairs, china, glassware, flatware and decorations.
You are required to oversee the set up the banquet room per the specification of a banquet events order (BEO) and then oversee the reset of the room to its original state after the event has concluded.
During the event, duties include assisting servers, transporting tables and equipment, reporting maintenance issues to management, and providing requested information to banquet patrons.
Additional Duties:You may be asked to help assemble temporary dance floors, podiums and other structures; upselling venue services and amenities to guests; relaying data to outside departments; and assisting audio-visual personnel in setting up equipment like speakers and monitors.
You may also be tasked with helping transport food, beverages, decorations and equipment to an off-premises event location.
Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout property.
Critically review reports of revenue, make judgments, and implement changes to maximize profits.
Greet and maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
Handle associate issues appropriately and in conjunction with Human Resources following company policies.
Participate in community affairs and maintain positive public image for Country Club. Meet with potential and current clients and promote Country Club.
Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community.
Comply with attendance rules and be available to work on a regular basis.
Position Requirements:Associate or Bachelor's Degree in Business, Hospitality or a related field.
Previous management experience required.
Flexible schedule and able to work nights, holidays and weekends when necessary.
Source: Hospitality Online
