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Service Desk Analyst
4 months ago
About Our Client
Top-tier fund.
Job Description
Provide first level contract for end users Troubleshoot and resolve hardware, software, and network issues in a timely manner.Document and track incidents and service requests using the IT service management system.Collaborate with other IT teams to escalate and resolve complex issues.Assist in the setup and configuration of workstations, mobile devices, and peripherals.Conduct user training and provide guidance on IT systems and applications.Maintain accurate inventory records of IT assets and equipment.Contribute to the development and improvement of IT support processes and procedures.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant
Bachelor's degree in Computer Science, Information Technology, or related field.Minimum of 4 years of experience in a similar role, in investment banking or financial services.Strong knowledge of Windows and macOS operating systems.Proficiency in Microsoft Office 365 applications and collaboration tools.Familiarity with ITIL framework and service management best practices.Excellent communication and interpersonal skills.Ability to prioritize tasks and work efficiently in a fast-paced environment.Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are a plus. What's on OfferLong term contract, hybrid working environment and competitive hourly rate.
