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Export Customer Service Support

4 months ago

Clinton, Iowa, United States The DeLong Co., Inc. Full time
Export Customer Service Support Job Description: The role of the Export Customer Service Support is to learn the end-to-end containerized logistics process for The Delong Co., Inc. and assist the rest of the logistics team in their day-to-day duties and responsibilities. FULL-TIME/ PART-TIME: Full- time Pay: $20.00/hour EXEMPT/NON-EXEMPT: Hourly Location: Clinton, WI Benefits:
  • The DeLong Co., Inc. offers affordable Medical, Free Dental, Vision, Rx, pet insurance and Life insurance coverage.
  • 401k with matching, FSA and Dependent Care Accounts
  • Short Term Disability, Voluntary Life and Voluntary Long-Term Disability
Essential Functions and Responsibilities of Export Customer Service Support:
  • Create export shipments using third party platform websites and customer service groups.
  • Process emails from steamship lines by forwarding to the appropriate team members and cross checking the documents for accuracies.
  • Accurately enter and edit data in our grain database.
  • Communicate any changes in the shipment schedule to the loading points and documentation teams.
  • Answer and field phone calls for the rest of the Logistics team.
  • Cover and cross train for other logistics team members when there is a surplus workload, or absences occur.
  • Run the logistics planning meeting once a quarter.
Key Attributes of the Export Customer Service Support :
  • 1+ year in a customer service or public facing roll required
  • Ability to use Microsoft Office Suite required
  • Basic Mathematics required
  • Proficient typing skills required
  • 1+ year in logistics supply chain preferred
  • Strong typing skills preferred
  • High School Diploma or equivalent
  • Ability to sit for long periods.
  • Ability to use multiple computer screens at the same time.
  • Other duties as assigned.
EOE STATEMENT
The DeLong Co., Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The DeLong Co., Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities

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