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Intake Specialist

4 months ago

Elizabeth, New Jersey, United States International Rescue Committee Full time

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees delivers lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Title: Intake Specialist Intern
Department: Resettlement, Asylum and Integration (RAI)
Location: Elizabeth, NJ

Job Overview: The Intake Specialist Intern assists community members seeking to access IRC services by conducting eligibility screenings, sharing up-do-date information about programs, connecting eligible community members with IRC services, and referring them to external service providers. Must speak Haitian Creole to facilitate communication with clients.

Major Responsibilities:

Responsibilities include, but are not limited to assisting the Intake team with:

  • Maintain up-to-date knowledge and eligibility criteria for all programs offered by the IRC.
  • Conduct eligibility screenings for walk-in clients including parolees, SIVs, and secondary migrant refugees.
  • Support client enrollment into programs for which they qualify and refer ineligible clients to community resources such as local departments of social services, shelters, food banks, crisis centers, and others as applicable.
  • Detail each client interaction in accordance with established requirements. Input client information in database(s) and assist with tracking and reporting as needed.
  • Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
  • Other duties as assigned.
Minimum Qualifications:

Job Requirements:

Language: Must speak Haitian Creole

Education: Bachelor's degree in social work or related field of study preferred.

Work Experience:

  • Relevant professional experience in human services field required; minimum of 2 years' experience strongly preferred.
  • Experience working with refugee and/or immigrant populations strongly preferred.

Demonstrated Skills & Competencies:

  • Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
  • Demonstrated success working and communicating effectively in a multi-cultural environment.
  • Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
  • Attention to detail and accuracy in work product.
  • Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC's clients is desired; including Spanish, Dari, Farsi, and/or Pashto.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.

Working Environment:

  • Standard office environment.
  • May require occasional weekend and/or evening work.

IRC leading the way From Harm to Home.


Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.