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Technical Account Manager

4 months ago

Phoenix, Arizona, United States CUBEX LLC Full time

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Are you passionate about making a difference in the veterinary industry? Do you thrive in a dynamic environment where no two days are the same? If so, we have an exciting opportunity for you
About Us: Cubex is a global leader in healthcare products and services. Our mission is to help animal health, dental, and medical practices reduce the total cost of ownership associated with pharmacy and supplies. We develop cutting-edge technologies, including automated dispensing systems, narcotic management solutions, pharmacy receiving stations, inventory management tools, QBud wireless access devices, web-hosted software, and business intelligence applications.
Position Overview: As a Technical Account Manager (TAM), you will play a pivotal role in maximizing our client experience. You'll collaborate with CUBEX Sales Leadership, Professional Services, Operations, Customer Support, Product Development, and Integration teams. Your impact will directly contribute to our growth objectives within the rapidly expanding Veterinary Market.
Key Responsibilities:

  • Lead customer audits and optimizations (both remote and onsite)
  • Track customer-specific support metrics
  • Conduct database reviews
  • Manage equipment and software update projects
  • Assist with system relocations
  • Provide customer solution training and retraining
  • Contribute to pipeline development for targeted accounts
  • Support renewal customer sales readiness
  • Participate in quarterly meetings

Focus Areas:

  • Practice Health Check Program: Prepare accounts for audits
  • Renewals: Engage with existing customers
  • Expansions: Foster growth within our current customer base
  • Windows upgrades for existing customers
  • Ongoing program development

Operations:

  • Collaborate in project scoping/planning sessions
  • Work closely with regional and strategic teams
  • Support pre-implementation, implementation, and post-implementation account management
  • Align with customer-controlled drug policies
  • Manage project logistics and equipment staging
  • Contribute to product enhancement discussions

Training:

  • Coordinate client team training
  • Engage with CUBEX administrators, hospital management, and regional teams

Qualifications:

  • Problem-solving skills and creativity
  • Strong organizational and project management abilities
  • Effective communication and presentation skills
  • Ability to build strong client and internal relationships
  • Preferred: Software implementation experience and veterinary inventory knowledge
  • Technical proficiency: Familiarity with software and hardware systems, Word, Excel, PowerPoint, Outlook, and data interpretation

Location: Remote (PST Zone)
Education:

  • Bachelor's degree in business, Information Systems or similar disciplines is desired
  • Knowledge of Patient Information Management Systems, Inventory Management, and or related business processes and systems helpful and preferred.
  • Certifications in veterinary medicine a plus

Experience

  • Minimum 5+ Years demonstrating above skills/experience

Life at CUBEX
CUBEX fosters an inclusive environment of diverse, committed, and highly accomplished people. Our team collaborates and employs creativity to find new and better ways of solving complex problems, identifying opportunities, and driving results.
Click Here to Watch The CUBEX Culture Video
Compensation

  • TBD

Benefits

  • Open PTO; including 9 observed holidays.
  • Medical, dental, and vision insurance are progressively paid by the company. Free after year 3.
  • Health Savings Account
  • Flexible Spending Accounts; Health Care and Dependent Care.
  • 401K with generous company contribution - Safe Harbor Contribution
  • Company paid long-term disability and life insurance
  • Employee Assistance Program
  • United Pet Care pet coverage
  • Gym membership stipend

Employment Type:

  • Exempt, Full-time Salaried

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