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IT Specialist

4 months ago

West Jordan, Utah, United States Department Of The Army Full time
Summary

This National Guard position is for a IT Specialist (CUSTSUPT) (Title 32), Position Description Number D2526P01 and is part of the G6, located in Draper, UT with the Utah Army National Guard. The duty location is the AASF, West Jordan, UT

This selecting supervisor is MSG David S. Jones.

IAW UTNGR dated AUG 2022 and LIUNA-UTARNG CBA dated 11 OCT 2022, Priority will be given to all current, onboard employees of the UTARNG.



Duties

MAJOR DUTIES: This is NOT an all-inclusive list.

  • Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g.,tiered-level customer support).
  • Provides Tier II support for end-user hardware failures.
  • Responds to a variety of failures to devise recovery plans for system failures.
  • Re-images customer workstations as needed and resolves complex problems. This includes developing and/or using programs and techniques to isolate causes of problems and user errors.
  • Detects damaged or lost files, optimizes disk management, measures system performance, controls system security, and/or extends system capabilities to support local requirements
  • Trouble-shoots and repairs IT systems and related components, (software & hardware) implementing Army standards and accepted practices.
  • Notifies team leader of any significant trends in hardware / software implementation issues and any potential problems that may have a detrimental effect on mission requirements.
  • Coordinates support actions with user, other IT personnel, and higher levels as required.
  • Evaluates IT hardware and software used by activities.
  • Installs, tests, and prepares performance reports and recommendations on such equipment as microcomputers, printers, scanners, etc.
  • Works with users to test and evaluate a variety of software packages. Resolves problems to the extent possible before referring more difficult problems to appropriate levels.
  • Applies appropriate security measures consistent with approved security standards.
  • Provides support and guidance on installing, and operating personal computers, peripheral equipment, and associated software.
  • Supports users on equipmentand software; custom installation and maintenance of hardware and software; investigating and resolving problems arising in the user operation ofequipment/systems to extent possible before referring more difficult problems to the appropriate levels; documenting actions taken in Remedy ITSM or thecurrent work ticket tracking system; and serving as a point of information for workstation operations.
  • Receives, responds to, and ensures resolution of all types of help center calls.
  • Receives requests for resolution of hardware or software problems that may require in-depth research.
  • Analyzes customer problems and research databasefor possible solutions or tasks the appropriate subject matter expert or section capable of resolving the problem.
  • Coordinates external vendor support forwarranty repairs when applicable and ensures proper escort assigned while work is performed.
  • Maintains awareness of current trends in information technology
  • .Performs varied research and periodical searches to identify current trends in information systems, hardware, software, and training.
  • Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.
  • Works directly with Property Book Officers and Supply Sergeants to ensure all assigned and transitional property is accounted for.
  • Performs cyclic inventories as required by the Command Supply Discipline Program.
  • Performs other duties as assigned.