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SAP Support Manager

4 months ago

Westminster, Colorado, United States Bertelsmann Full time

Employer Industry:
Publishing

Why Consider this Job Opportunity:

  • Salary up to $135,000
  • Opportunity for career advancement and growth within the organization
  • Comprehensive benefits program including Medical/Prescription drug insurance, Dental, Vision, and more
  • Chance to work in a collaborative environment with business leads and other IT professionals
  • Annual profit award or bonus available, subject to Company results
  • Commitment to quality, excellence, and innovation in the publishing process

What to Expect (Job Responsibilities):

  • Accountable for SAP support of all SAP Supply Chain business unit
  • Establish and ensure service levels are always met
  • Liaison with teams across IT to ensure consistent adherence to defined standards and processes
  • Create and publish SLA reports
  • Be the point of escalation for any SAP service delivery related issues

What is Required (Qualifications):

  • 10+ years of SAP experience, including end-to-end implementations and support engagements
  • Solid understanding of SAP infrastructure
  • Extensive handson experience in core SAP modules SD and/or MM
  • Experience managing SAP functional and development resources
  • Strong analytical skills and experience solving practical issues

How to Stand Out (Preferred Qualifications):

  • Experience in IT infrastructure and digital technologies
  • Working knowledge of ServiceNow platform
  • Strong knowledge of IT industry standards and best practices
#Publishing #ITSupport #CareerOpportunity #CompetitivePay #BenefitsPackage

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