Kona Village
4 months ago
Hawaii, United States
Steward
Full time
OVERVIEW/BASIC FUNCTIONA person that is a team player with good communication skills. A person in this role needs to be highly organized and able to think critically. A positive attitude and work ethic is required with a "can do" attitude
RESPONSIBILITIES And DUTIES
QUALIFICATIONS
- 6 to 12 months experience in Hotel Food and Beverage operations or freestanding lifestyle restaurant
- School trained with relevant internships preferred
- Background in free-standing restaurant operations preferred
- Fluent spoken and written in English
- Ensures that minimum brand standards have been implemented.
- Maintains cleanliness of all assigned areas.
- Ensures that all Food and Beverage Essentials are implemented.
- Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
- Works closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Works in a supportive and flexible manner with other departments.
- Reports daily to the Stewarding/Culinary Team leaders on duty and receives assignments.
- Responsible for emptying garbage and ensuring that paper towel dispensers and soap dispensers are filled daily.
- Sweeps, mops and scrubs floors daily.
- Operates an automatic dishwashing machine that cleans and washes plates, cups, saucers, silverware, glasses and other dishes.
- Cleans cooking utensils and kitchen equipment by hand.
- Prepares tableware for washing; receives or collects tableware to be washed and removes food residue with scraper; sorts china, glassware, and silverware, placing each in separate racks or trays, standing plates and saucers on edge, and inverting cups so that they may be washed more effectively.
- Sets up dishwashing machine and pot washing area.
- Transports trash to disposal area.
- Washes pots, pans, and trays by hand.
- Scrapes food from dirty dishes and washes them by hand or places them in racks or tumbler, chemical dip, buffing wheel, and hand cloth or on conveyor to dishwashing machine.
- Sets up event service tents.
- Holds inverted glass over revolving brushes to clean inside surfaces.
- Washes worktables, sinks, walls, ceiling, air vents, refrigerators, and meat blocks.
- Cleans and washes floor and gutter drains and grease traps.
- Segregates and removes trash and garbage and places it in designated containers.
- Steam cleans or hoses out garbage cans.
- Polishes silver using burnishing machine tumbler, chemical dip, buffing wheel, and hand cloth.
- Transfers supplies and equipment between storage and work areas.
- Reports any difficulty or problem to Outlet Manager/ Assistant Manager for solution or follow up actions.
- Maintains par stocks of all equipment and guest supplies.
- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Supports the implementation of Rosewood Hotels & Resorts' Values and Culture Characteristics.
- Understands and strictly adheres to rules and regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.
- Ensures high standards of personal presentation and grooming.
- Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
- Exercises responsible behaviour at all times and positively representing the hotel management team and Rosewood Hotels & Resorts.
- Attends training sessions and meetings as and when required.
- Carries out any other reasonable duties and responsibilities as assigned.
- Is a "brand ambassador" at all times and ensures brand integrity and clarity are always maintained.
- Models the company's culture, vision, mission and core values at all times.
- Contribute to ensuring that brand integrity and clarity are always maintained.
- Is a "Brand Ambassador" at all times and ensures brand integrity and clarity are always maintained.
- Model the company's culture, vision, mission and core values at all times.
- Complies to the company policies.
- Works with pre-set budgetary limits.
- Takes on other tasks in addition to the ones stated, in a reasonable framework.
SALARY:
- $22.47 per hour