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Supervisor - Hub Business Partners

4 months ago

Denver, Colorado, United States United Airlines Full time

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have the best talent in the world. Our Global Talent Acquisition team is on the frontlines of building the future of our company, one hire at a time. From corporate to operations, pilot to flight attendant, and early career to executive, our team crafts outstanding experiences for our candidates and hiring managers, with diversity, equity and inclusion top-of-mind in everything we do.

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization, and supervision.

Job overview and responsibilities

Responsible for supervising vendor operations at assigned hub station. Supports the day-to-day relationships with vendors; interacts with vendors on operational issues and local integration. Outsourced areas of focus include cabin appearance, janitorial, cargo, fueling, lobby services, unaccompanied minor, wheelchair, security, skycap, bussing and any additional outsourced services as directed. Responsible for supervising station operations vendor performance; SOP compliance; regulatory compliance, and adherence to/administration of Service Level Agreements. Collaborates with cross-divisional leadership in definition of and resolution to vendor related problems/issues. Communicates regarding station specific and system driven changes including, but not limited to, flight schedules, seasonal planning, volume forecasts, SOP updates. Supervises Vendor Operational Safety programs and initiatives to follow DOT, FAA, and corporate regulations.

  • Serve as the on shift, single point supervisor for coordination between the Business Partners and Station Operations Center
  • Manage and monitor Business Partner staffing levels, determine operational risk, and communicate and coordinate with other departments as required
  • Monitor Business Partner performance in real time and discover opportunities in advance
  • Initiate and monitor 'on shift' Business Partner communications (Teams, WhatsApp, Emails) Manage phone and radio calls for all operational issues
  • Ensures Business Partners are setup in advance of all irregular operations, holdovers, overtime, hotels, transportation, and equipment
  • Coordinate with Business Partners during irregular operations; late aircraft, return to gate/field
  • Monitor Business Partner delays and investigate as required
  • Generate real time reports with most up to date information Assist in identifying trends and operational key points for overall improvement
  • Attend all required operational briefings/calls
  • Meet individual and station / system goals
  • Serve as a subject matter expert on safety, service, and procedures
  • Complete all required regulatory and Company required documentation of activities
  • Participate in collateral projects

The salary for this position is $59,700 to $87,560 dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.

Bonus Eligible: yes

At United, we offer a competitive compensation package, with benefits including medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

Salary and benefits information is being included in this job posting in accordance with Colorado state law.

Job Posting End Date is

Qualifications

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

Required Qualifications

  • High school diploma or equivalent
  • Minimum of two years of experience in Airport Operations or related background
  • Experience in project management initiatives and working cross divisionally
  • Previous experience in a leadership role such as a team lead, service director or supervisor position
  • Strong sense of ownership, understands operations and how to translate knowledge to business goals
  • Continuous improvement
  • Customer Focus
  • Conflict resolution, accountability, teamwork, engagement/motivation
  • Safety orientation
  • Planning/multi-tasking
  • Strong written and oral communication skills
  • Decision making with an ability to lead
  • Proficient in IT systems and common software appropriate to work group
  • Experience leading and influencing a team and customer service experience
  • Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidays
  • Must possess a valid state-issued driver's license, and acceptable driving record
  • Must NOT have lived outside of the United States in the past 3 years for any period longer than six months, with the exception of military duty or government-approved exceptions
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

Preferred Qualifications

  • Bachelor's degree or 4 years of relevant work experience
  • Computer skills including Microsoft Office (Outlook, Word, Excel)
  • Experience leading Business Partners
  • Experience working in Airport Operations, including Customer Service, Ramp Service, Stations Operations Center or Business Office

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.


Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT