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Security and Safety Staff

4 months ago

Cambridge, Massachusetts, United States teamworkonline Full time

AEG Worldwide is the world's leading sports and live entertainment company with operations in the following business segments:

  • AEG Presents, which is one of the largest live music companies in the world dedicated to live contemporary music performances, including producing and promoting global and regional concert tours, music events and world-renowned festivals
  • AEG Sports, which is the world's largest operator of sports franchises and high-profile sporting events
  • AEG Global Partnerships, which supports each of AEG's divisions through worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships
  • AEG Real Estate, which develops major sports and entertainment districts worldwide

With offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.

SECURITY STAFF

  • SECURITY OFFICER
  • SECURITY SUPERVISOR
  • SECURITY MANAGER
  • FIRE SAFETY OFFICER

1. SECURITY OFFICER

SUMMARY

The Security Officer will maintain the safety of all employees, guests and clients at shows, events, festivals, tours, one-offs and venues through constant patrol, observation and documentation. This position will be first point of contact for all security related issues and will control the diffusion of incidents at the event. The Security Officer will also assist with customer service requests.

PRIMARY RESPONSIBILITIES

  • Monitor assigned area of venue on foot. Observe, report, and control ongoing activity keeping track of unusual occurrences. Assist with the ejection or control of unruly, disruptive, intoxicated guests.
  • Monitor entry and access point for the venue. Ensure all guests and employees have appropriate access to be in each specific area.
  • Escort artists, VIPs, guests and employees to protect and prevent unwanted attention, disruption, incident or injury.
  • Respond immediately to fire control center to locate, acknowledge and silence alarm. Check signal area, report and reset alarm. Enact fire safety/evacuations when necessary.
  • Respond, observe and document all medical situations and request EMT/medical personnel. Assist with minor first aid situations. Coordinate transportation for friends and family of afflicted when necessary.
  • Assist with all customer service needs before, during and after each show, including: directions, instructions, information, escorts and medical.
  • Screen and confirm all employees, vendors, delivery personnel, guests and artists entering venue to ensure appropriate access. Review and verity documentation to ensure validity.
  • Log all activity, movement and repairs in appropriate log ensuring all incidents are accurately documented.

QUALIFICATIONS

  • A minimum education level of: High School Diploma or its equivalency
  • 1 – 2 years of related work experience
  • Strong interpersonal, verbal and written communication skills.
  • Expert organizational, leadership and time management skills.
  • Ability to qualify and be issued a security officer license.
  • Ability to obtain and maintain a Guard Card
  • CPR and AED certification
  • Knowledge of rules and regulations with good understanding of right and wrong
  • Must be able to stand for long periods of time
  • Must be able to work long hours including nights, weekends and some holidays
  • Knowledge of music industry and live events preferred

2. SECURITY SUPERVISOR

SUMMARY

The Security Supervisor will protect the safety and security of AEG Presents' guests, employees, clients and assets. This position will monitor and record activity made on the venue security cameras and by guests, employees, and clients at the event. The Security Supervisor will ensure that any potential threat is diffused and that safety is maintained for all parties at the event.

PRIMARY RESPONSIBILITIES

  • Monitor and record activity on venue security cameras.
  • Ensure that all cameras are working properly and unobstructed.
  • Monitor guests, visitors and workers to anticipate any potential threat to AEG Presents property, employees, guests or clients.
  • Maintain Daily Activity Log with information reported by security team members.
  • Record equipment repairs, guest incidents and near miss situations.
  • Actively patrol building to ensure venue doors are secured and there aren't any pressing security issues.
  • Prepare and maintain daily log sheets for team radios and key cards for team.
  • Prepare non-show deployment.
  • Obtain pertinent information from previous shift to anticipate needs of current shift.
  • Maintain fire control system to ensure system is in proper working order.
  • Activate system during shows/events and inactive when venue is dark.
  • Monitor housekeeping activity, unlock and open doors, and provide escorts for housekeeping when necessary.
  • Issue daily credentials for employees, workers and visitors when necessary.
  • Maintain visitors log, ensuring guests sign in and out.
  • May be responsible for assisting with group tours, delivery check in and delivery logged.
  • Oversee and manage staff including, hiring, scheduling, timecard management and terminations.

QUALIFICATIONS

  • A minimum education level of: High School Diploma or its equivalency (Bachelor of Arts/Sciences Degree Preferred)
  • 3- 5 years of related work experience
  • Law enforcement or security experience
  • Strong interpersonal, verbal and written communication skills
  • Expert organizational, leadership and time management skills
  • Must be able to stand for long periods of time
  • Must be able to work long hours including nights, weekends and some holidays
  • Ability to qualify and be issued a security officer license
  • Knowledgeable of OSHA/ADA laws and regulations
  • Management experience

3. SECURITY MANAGER

SUMMARY

The Manager Security will ensure the safety of all persons at the event at any given time. This individual will also provide proper staff training on a variety of different hazards or situations that can occur during any event. They will be in charge of recruiting, scheduling, overseeing and evaluating staff and making sure they are up to date on policies and procedures. They will also oversee the maintenance of records, make sure all credentials are up to date and work with other agencies to set up training.

PRIMARY RESPONSIBILITIES

  • Interact with all departments to make sure everyone is aware of all safety/security protocols.
  • Train new and current employees on risk management policies and procedures for festivals, shows, venues and one-offs.
  • Responsible for various types of onsite incidents.
  • Manage incidents according to proper policies and procedures, create incident reports and file accordingly. (e.g., medical emergencies and disruptive guests).
  • Maintain proper degrees of credentialing throughout the festivals, shows, venues and one-offs.
  • Implementing ABI for security staffing, creating deployments for security companies, managing the ABI security audit team, perform security audits at events with significant deployments, supervising team and assisting with security planning at festivals, shows, venues and one-offs.
  • Oversee and manage staff including, hiring, scheduling, timecard management and terminations.

QUALIFICATIONS

  • A minimum education level of: High School Diploma or its equivalency (Bachelor of Arts/Sciences Degree Preferred)
  • 5 years of related work experience
  • Law enforcement or security experience
  • Exceptional computer skills with proficiency in Microsoft Excel and Adobe software
  • Strong interpersonal, verbal and written communication skills
  • Expert organizational, leadership and time management skills
  • Knowledgeable of OSHA/ADA laws and regulations
  • Strong management or leadership background
  • Ability to qualify and be issued a security officer license
  • Demonstrated success in team building
  • Management experience
  • Understanding of Guard Cards

4. FIRE SAFETY OFFICER

SUMMARY

The Fire Safety Officer will be responsible for facilitating compliance and helping minimize hazardous situations. Additionally, this position will conduct regular inspections to ensure safety procedures are taken.

PRIMARY RESPONSIBILITIES

  • Monitor the fire panel during events in case issues arise and ensure the panel is reset after all events.
  • Oversee installations, maintenance, etc. Conduct regular inspections and be on-site for all events to ensure safe housekeeping are undertaken.
  • Develop health and safety procedures for evacuation in case of fire and make an announcement over the PA on instructions on how to evacuate building.
  • Report incidents involving fire system, alarm trigger, and any maintenance required to General Manager.

QUALIFICATIONS

  • A minimum education level of: High School Diploma or its equivalency
  • A minimum of 3-5 years of related work experience.
  • Certificate S98 or S95 required.
  • Proven experience as a Safety Officer.
  • Knowledge of OSHA/ADA laws and regulations.
  • Proficient in Microsoft Office Suite (Outlook, Word, and Excel)
  • Exceptional organizational skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.