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Technical Analyst

4 months ago

Charlotte, North Carolina, United States Bank of America Full time

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description:
This job is responsible for performing commoditized activities which may include monitoring, managing events, servicing requests, and engineering. Key responsibilities may include assisting with network, systems, applications, access requests, and production support or security engineering.

Responsibilities:

Monitors all installed systems and infrastructure to ensure the highest levels of availability within a technical domainManages and prioritizes assigned tasks, executes procedures reliably, responds with urgency, and escalates issues appropriately to senior team membersOpens triage bridge lines and updates bridge boards, engaging teams as requiredMaintains solutions that align to security, redundancy, and archiving of blueprints and strategiesOwns event management and fulfilment items such as password resets and reporting requestsSupports client onboarding by familiarizing new clients with technology products and services as quickly and easily as possibleWrites and maintains documentation such as scripts and instructions and supports change activitiesSkills:AdaptabilityAnalytical ThinkingCollaborationProduction SupportResult OrientationAutomationInfluenceInnovative ThinkingSolution Delivery ProcessSolution DesignBusiness AcumenDevOps PracticesProject ManagementRisk ManagementStakeholder ManagementMinimum Education Requirement: Must be a current Year Up intern with Bank of AmericaShift:1st shift (United States of America)Hours Per Week: 40