Current jobs related to Senior Member Service Advisor, Charlotte - Charlotte, North Carolina - Local Government Federal Credit Union

  • Lead Service Advisor

    2 weeks ago

    Charlotte, North Carolina, United States Genesis of Charlotte Full time

    About the Role:The Lead Service Advisor at Genesis of Charlotte is responsible for overseeing and managing the service department, ensuring the smooth operation of day-to-day activities.This role requires exceptional customer service skills, extensive knowledge of automotive repairs and maintenance, as well as strong leadership abilities.Key...

  • Senior Service Consultant

    3 weeks ago

    Charlotte, North Carolina, United States Genesis of Charlotte Full time

    Overview of the Position:The Senior Service Consultant at Genesis of Charlotte plays a pivotal role in supervising and directing the service department operations.This position demands outstanding customer interaction skills, comprehensive expertise in automotive maintenance and repairs, along with robust leadership capabilities.The Senior Service Consultant...

  • Lead Service Advisor

    3 weeks ago

    Charlotte, North Carolina, United States Genesis of Charlotte Full time

    About the Role:The Lead Service Advisor at Genesis of Charlotte is a key position responsible for overseeing and managing the service department. This role requires exceptional customer service skills, extensive knowledge of automotive repairs and maintenance, as well as strong leadership abilities.Key Responsibilities:Service Department Management: Oversee...

  • Senior Technology Business Services Advisor

    4 weeks ago

    Charlotte, North Carolina, United States Aloden Inc Full time

    Only W2 contract, No Third parties or C2CTechnology Business Services ConsultantDuration: 24+ Month (s)Location: Charlotte, NC – Hybrid Roles (3 Days Onsite/2 Days WFH)Position Overview:As a pivotal member of our team at Aloden Inc, you will engage in a contingent resource assignment where your expertise will be invaluable in shaping and driving...

  • Service Advisor

    2 days ago

    Charlotte, North Carolina, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Hendrick Lexus Charlotte. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle ownership experience.Key ResponsibilitiesWork closely with customers to understand their...

  • Concessions Supervisor

    3 weeks ago

    Charlotte, North Carolina, United States Charlotte Knights Full time

    About Levy Restaurants Levy is a leading food, beverage, and retail partner for entertainment, sports, and restaurant venues across the country. We are passionate about creating unforgettable experiences through exceptional service, creative culinary offerings, and a commitment to excellence. Job Summary As a Concessions Supervisor at Charlotte Knights, you...

  • Procurement Officer Senior

    1 week ago

    Charlotte, North Carolina, United States City of Charlotte Full time

    Procurement Officer SeniorThe City of Charlotte is seeking a highly skilled Procurement Officer Senior to join our team. As a key member of our procurement team, you will be responsible for providing advanced level procurement and contracting expertise and consultation in support of all procurement needs and requirements in a cost-efficient and timely...

  • Fitness Sales Manager

    2 weeks ago

    Charlotte, North Carolina, United States Gold's Gym - North Charlotte Full time

    Job Description**Job Summary**We are seeking a highly motivated and experienced Fitness Sales Manager to join our team at Gold's Gym - North Charlotte. As a key member of our management team, you will be responsible for driving sales growth, developing and implementing sales strategies, and leading a team of personal trainers and group exercise...

  • Porter - Service Team Member

    2 weeks ago

    Charlotte, North Carolina, United States Volkswagen of South Charlotte Full time

    Job Summary:Volkswagen of South Charlotte is seeking a highly motivated and customer-focused Lane Attendant to join our team. As a key member of our service team, you will play a critical role in ensuring a smooth and efficient customer experience.Key Responsibilities:Move customer vehicles to ensure a seamless traffic flow through the facilityMaintain an...

  • Senior Financial Analyst

    3 weeks ago

    Charlotte, North Carolina, United States Charlotte Airport Full time

    OverviewThe Charlotte Airport is a key transportation hub in North Carolina, serving millions of passengers each year. As a vital part of the region's economy, the airport plays a significant role in connecting travelers and facilitating commerce.Our mission is to provide a safe, efficient, and customer-friendly environment for all who travel through our...

  • Cash Handling Specialist

    3 weeks ago

    Charlotte, North Carolina, United States Charlotte Knights Full time

    Job Summary We are seeking a dedicated and customer-focused Cash Handling Specialist to join our team at the Charlotte Knights. In this role, you will be responsible for providing efficient and accurate cash transactions while ensuring exceptional customer service. Essential Duties and Responsibilities: Process sales transactions promptly and accurately,...

  • Service Advisor

    2 days ago

    Charlotte, North Carolina, United States Excel Truck Group Full time

    Service Advisor Opportunity at Excel Truck GroupImagine a career where you can excel in a stable and growing dealership, with opportunities for advancement and a better work environment. At Excel Truck Group, we're seeking a Service Advisor to join our Charlotte, NC team.Key Responsibilities:Provide administrative support to our high-volume Truck Service...

  • Respiratory Therapist

    6 days ago

    Charlotte, North Carolina, United States Atrium Health Charlotte Full time

    Job Title: Respiratory TherapistAtrium Health Charlotte is seeking a skilled Respiratory Therapist to join our team.About the Role:This is a rewarding career that involves helping people breathe easier and improve their quality of life. As a Respiratory Therapist, you will work with a team of board-certified pulmonologists and pulmonary specialists who use...

  • Food and Beverage Team Member

    2 weeks ago

    Charlotte, North Carolina, United States Charlotte City Club Full time

    Job Opportunity at Charlotte City ClubWe are seeking a skilled and enthusiastic Food and Beverage Team Member to join our team at Charlotte City Club in Uptown Charlotte.Responsibilities:Provide exceptional customer service to members and guestsAssist with food and beverage preparation and serviceMaintain a clean and organized work environmentWork...

  • Procurement Specialist, Senior

    2 weeks ago

    Charlotte, North Carolina, United States City of Charlotte Full time

    About the RoleThe City of Charlotte is seeking a highly skilled Procurement Officer, Senior to join our team. As a key member of our procurement department, you will be responsible for providing advanced level procurement and contracting expertise and consultation in support of all procurement needs and requirements.Key ResponsibilitiesSupervise and manage...

  • Financial Services Professional

    14 hours ago

    Charlotte, North Carolina, United States New York Life-Charlotte Full time

    About the RoleWe are seeking a highly motivated and results-driven Financial Services Professional to join our team at New York Life-Charlotte. As a key member of our team, you will be responsible for providing financial security and peace of mind to our clients through our insurance, annuity, and investment solutions.Our ideal candidate is a self-starter...

  • Head of Academic Advising Services

    4 weeks ago

    Charlotte, North Carolina, United States Queens University of Charlotte Full time

    Position OverviewSUMMARY: The Head of Academic Advising Services is responsible for leading university-wide academic advising strategies and supervising professional staff while collaborating closely with faculty advisors. This role is situated within the Center for Student Success and reports to the Associate Dean for Student Success. The Head of Academic...

  • Senior Procurement Specialist

    4 weeks ago

    Charlotte, North Carolina, United States City of Charlotte Full time

    Overview The City of Charlotte stands as North Carolina's largest municipality and ranks as the 17th largest city in the United States, boasting a vibrant population exceeding 872,498 residents. Recognized as a significant commerce hub, Charlotte is home to some of the nation's foremost banking and technology enterprises. Our mission is to cultivate a...

  • Senior Performance Marketing Coordinator

    4 weeks ago

    Charlotte, North Carolina, United States Charlotte FC Full time

    Position: Senior Coordinator-Performance MarketingDepartment: Digital MarketingReporting Relationship: Reports to Senior Director, Digital MarketingStatus: Full-Time (Exempt)About Charlotte FCCharlotte Football Club represents the Major League Soccer presence in the Carolinas. The Club aims to foster a sense of unity that transcends individual cities,...

  • Procurement Officer, Senior

    2 weeks ago

    Charlotte, North Carolina, United States City of Charlotte Full time

    About the RoleThe City of Charlotte is seeking a highly skilled Procurement Officer, Senior to join our team. As a key member of our procurement department, you will be responsible for providing advanced level procurement and contracting expertise and consultation in support of all procurement needs and requirements.Key ResponsibilitiesSupervise and manage...

Senior Member Service Advisor, Charlotte

4 months ago

Charlotte, North Carolina, United States Local Government Federal Credit Union Full time
:

The Senior Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. This individual will support the Civic Manager with day-to-day branch operations. The Senior Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Senior Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members.

NORMAL DAY-TO-DAY WORK

  1. Assists the Civic Manager in achieving the Credit Union's vision by demonstrating and leading a high level of member service awareness, continually strives to exceed members' expectations, and ensuring the maintenance of operational proficiencies in effort to develop lasting member impressions and relationships.
  2. Collaborates with the Civic Manager to ensure excellence of day-to-day branch operations, which include but are not limited to branch opening, closing, member service and experience, transaction processing and promotion of products and services.
  3. Maintains the branch vault, monitors essential administrative functions, assists with balancing cash drawers and collaborates with internal departments to ensure smooth operations.
  4. Builds and fosters relationships with current and potential members to increase their financial well-being.
  5. Provides lobby support and accurately processes member transaction requests. Responds to member inquiries via various channels in a timely manner.
  6. Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.
  7. Maintains a strong knowledge of Credit Union offerings so one can explain loan programs to members, evaluate their needs and recommend loan options. Inform members about products and services other than those requested, including current promotions. Complete member and loan applications, prepares required documentation, and escalate to the lending department as necessary.
  8. Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.
  9. Adapts to member needs and employs active listening techniques to effectively de-escalate member concerns. Serve as point of contact for escalated member issues and concerns, using experience-based knowledge as it relates to account opening and loan applications to resolve all member issues.
  10. Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.
  11. Participates in required meetings and training, while promoting a positive team environment. Shares knowledge of member feedback and effective practices.
  12. Complies with regulations, policies, procedures and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.

JOB QUALIFICATIONS

Here are a few qualifications you MUST have to be qualified for this position.

  1. Minimum 4 - 6 years of customer service experience, including 1 - 3 in banking/member service experience.
  2. High school diploma or equivalent.
  3. Excellent verbal, written, telephone and interpersonal communication skills.
  4. Demonstrated strong customer service skills.
  5. Notary Public in North Carolina, or the ability to achieve in the first 6 month of employment.
  6. PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.
  7. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
  8. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
  9. Travel required on occasion.

Here are a few qualifications we'd LIKE for you to have.

  1. Credit Union member service experience.
  2. Knowledge of financial products and services, mobile and on-line banking a plus.
  3. Four-year degree from an accredited college/university.

OUR CULTURE

Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

If you have questions about this position description, please feel welcome to ask. You can reach HR at:

Human Resources

3600 Wake Forest Rd, Raleigh, NC 27609

Requirements:

PIf6b5b5-