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Industrial Automation Field Service Technician

4 months ago

Lubbock, Texas, United States REXEL Full time

The position of Industrial Automation Field Service Technician will be based out of our Lubbock, TX location

Summary

The Industrial Automation Field Service Technician is responsible for providing on-site services that support process and discrete manufactures operations. Specifically, services related to evaluating customer's installed Rockwell Automation hardware, software, and networked equipment. Supporting customer's systems needs including trouble shooting and system modernization. Will provide support for customers in various ways including programming, drive startups, and reliability improvement. Supporting products that are deployed or designed in Rockwell software platforms such as RsLogix 5, 500, 5000, Studio 5000, or FactoryTalk applications

What You'll Do

  • Execute documented procedures on-site at customer facilities
  • Perform onsite collection of current installed base through site walk-through and use of data collection tools in an industrial manufacturing environment
  • Demonstrate core competency around troubleshooting Rockwell Automation products and associated manufacturing technology
  • Communicate needs and issues with management to avoid problems before they arise
  • Manage time in such a way that scheduling issues do not arise
  • Work positively in a team-based environment that is in continuous movement
  • Act as representative of Rexel while performing services on customers equipment and applications
  • Develop relationships with key customer stakeholders
  • Present findings to technical and non-technical audiences
  • Articulate the value of services offerings to customers during the lifecycle of the engagement
  • Work with customers to determine customer problems, needs, and goals there by identifying opportunities for product and services that may be outside of the scope of your original engagement
  • Document work activities in appropriate, professional report format
  • Assist in the clarification and resolution of customer issues
  • Other duties as assigned

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.


What You'll Need

  • High School or GED
  • Associate's of Science Degree in Engineering or Technology or technological training preferred
  • 4 Year / Bachelor's Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology or related technology-driven degree preferred
  • 3+ years of hands-on experience working in an industrial manufacturing environment
  • Exposure to industrial Lockout Tag out standards and best practices
  • Exposure to industrial Arch Flash standards and best practices
  • Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc. technology and applications (Rockwell or comparable platforms)

Knowledge, Skills & Abilities

  • Ability to read prints and documentation regarding a machine or process
  • Ability to manage time between jobs and while on the job during a project or other engagement
  • Ability to gather data for future projects that management can use to create a scope document for the proposal
  • Ability to drive utilization to target goals set by management
  • Ability to work with sales on multiple customer engagements
  • Ability to respond promptly to requests for support
  • Ability to learn on the job and always be improving skills and abilities
  • Strong interpersonal communications, organizational, and written/verbal communication skills
  • Ability to learn quickly and adapt to changing demands
  • Examples of being self-motivated and able to work independently
  • Experience with Microsoft Office (Excel, Word, Outlook, etc.)

Working Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment:

  • Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold Occasionally – up to 20%
  • Exposed to electrical hazards; risk of electrical shock Occasionally – up to 20%
  • Handles or works with potentially dangerous equipment Occasionally – up to 20%
  • Travels to offsite locations Constantly – at least 51%

Physical Demands:

  • Sit or Walk Frequently – 21% to 50%
  • Use hands to finger, handle or feel Constantly – at least 51%
  • Stoop, kneel, crouch, or crawl Constantly – at least 51%
  • Climb or balance Constantly – at least 51%
  • Talk, hear, taste, smell: Constantly – at least 51%

Weight and Force:

  • Up to 10 pounds Constantly – at least 51%
  • Up to 25 pounds Occasionally – up to 20%

"Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law."