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Patient Services Intermediate

4 months ago

Ann Arbor, Michigan, United States University of Michigan Health System Full time
Summary

Patient Services Intermediate position in the Pediatric Multispecialty ACU supporting the service of Pediatric Gastroenterology. Provide patient care services to the Pediatric Gastroenterology patients by facilitating patient support workflows including Operating Room (OR) procedure appointment scheduling, pre-arrival questions, procedure education, insurance authorization coordinating, and other patient care support responsibilities. The position functions at the competency level of surgery scheduler. Respond to patient inquiries by soliciting solutions and input from the physicians, midlevel providers, and clinic personnel. Within delegated authority, assist and troubleshoot for patients with their health care needs. Coordinate and facilitate communication between physicians, nurse providers, clinic personnel, and patients regarding issues relevant to the medical care. Assist in identifying and resolving clinic operational problems and help train new staff members on the clinical support operations. Supervision received from the Pediatric Multispecialty ACU Manager and Medical Director.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*
  • Scheduling GI medical procedures in the Operating Room (OR) by coordinating with the faculty providers, fellow providers, Operating Room staff, and patients
  • Processing prior authorizations for OR procedures, medications, and formula
  • Patient phone call triage with the on-call nurses and the patient phone support staff
  • Patient education of test and medical procedures
  • Other clinical and patient support duties as deemed appropriate by the ACU Manager and Director
Required Qualifications*

Technical Attributes:
  • High School diploma or GED.
  • 3 - 4 years of patient care support experience in academic healthcare.
  • Familiarity with obtaining medical records, patient intake process, or professional medical billing.
  • Prior experience performing complex patient scheduling involving surgeries and/or medical procedures across multiple specialties and providers.
  • Knowledge of and familiarity with the medical terminology.
  • Experience and proficiency in utilizing computer including standard business computing programs and EMR.
  • Competency of working in a physician office setting.
  • Financial counseling experience for healthcare patients.
Qualitative Attributes:
  • Proven interpersonal communication skills and professionalism with the track record of providing high quality customer service to patients, families and staff.
  • Ability to work collaboratively and seamlessly as an integral member of the ACU and Pediatric GI team.
  • Demonstrates active listening, written, verbal and information technology skills.
  • Track record of observing and executing patient confidentiality protocol.
  • Ability to take initiatives and exercise critical thinking skill to effectively solve problems and improve quality within the framework of patient care support protocols.
  • Good attendance records.
Desired Qualifications*
  • Relevant and current patient care support experience in a large, complex academic health care setting.
  • Familiarity with UMHS electronic medical record systems.
  • Knowledge of UMHS policies and procedures.
Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.