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Sr Director, Clinical Services

4 months ago

Denver, Colorado, United States DAVITA Full time
2000 16th St, Denver, Colorado, , United States of America

No Brag, Just Fact

Over the last decade, we set out to be the world's greatest dialysis company, and over the next decade, we're poised to build the greatest healthcare community the world has ever seen. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

Senior Director of Clinical Services

This role is based in Denver, CO and will report directly to the Division Vice President of Pioneer Division (operating in California, Nevada, and Colorado). In this role you will be joining the senior leadership team responsible for operating approximately 35+ dialysis clinics in 3 states serving over 3,000 patients. Our mission is to provide lifesaving dialysis treatment to our patients, which helps them have more time to spend with family and friends and contribute to their communities.

In this role you will determine the clinical vision and lead the clinical strategy for our organization with transformational thinking that advances nursing, our culture of patient safety, and our clinical outcomes. You will also be a thought partner and strong collaborator to the operational members of our senior team. In addition to being a strategic leader, you will roll up your sleeves and work shoulder to shoulder with our clinic and regional leaders to overcome obstacles, educate, and set process in an effort to deliver best in class outcomes and ensure our clinics surpass state/federal standards. As the operating group's most senior clinical leader you will also act as a role model for our front line teammates (employees) who provide patient care in our clinics.

GENERAL PURPOSE OF THE JOB:

This position functions as the senior clinical lead responsible for setting our clinical strategy, driving quality outcomes, and overseeing clinical education. This position will also generally elevate the strength of nursing/clinical services in Dream Team. The Senior Director is responsible for building relationships with external clinical leaders (CNO, CMO, Nephrologist etc.) in key geographies where patient outcomes could benefit from external collaboration. There is also opportunity for inter-professional collaboration with peer group departments like Risk, Survey Outcome Support, Office of CMO, etc.

SUPERVISORY RESPONSIBILITIES:

The Senior Director leads the clinical services team, including 6 direct reports (Managers of Clinical Services, Dietitian Nutrition Leader, Coordinators and Central Anemia Managers.) The efforts of this executive leader will also have a significant connection to and impact on the teammates (employees) who provide patient care in our dialysis clinics.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

  • Quality
    • Drive best in class quality outcomes
    • Lead continuous quality improvement activities
    • Monitor and report on adverse occurrence investigation process
    • Ensure adherence to clinical policy and procedure via education programs and setting standards – complete gap assessment based on outcomes with action plans for improvement where necessary
    • Identify issues that require the establishment of clinical policies and procedures or recommend modification to existing policies and procedures
    • Ensure all new clinical teammates complete the appropriate training
    • Ensure the timely completion of ongoing clinical training
    • Direct the implementation of training materials/revisions from the national education team
    • Identify and communicate professional development needs across the region and ensure a continuing clinical education program is in place
  • Compliance/Regulatory
    • Ensure all new and existing clinics exceed state/federal requirements
    • Ensure adherence to the DaVita compliance program
    • Ensure that proper documentation is submitted when required to the appropriate regulatory agencies
    • Provide oversight of the audit process(s) to ensure regulatory compliance and consistency in approach
    • Assist in developing action plans and strategies for addressing deficiencies in partnership with operations management
    • Ensure compliance with all laws, regulations and practice guidelines that impact nursing practice
  • Management and Leadership
    • Develop a collaborative and unified team
    • Leverage opportunities for inter-professional collaboration with peer group departments like Risk, Survey Outcome Support, Office of CMO, etc.
    • Ensure Right Person/Right Attitude/Right Job (RPRARJ) within clinical services team
    • Provide coaching and leadership including effective performance feedback within clinical team
    • Ensure quality of clinical preceptor team, via support and development programs
    • Participate in operations reviews and strategy sessions
    • Effectively engage external healthcare organizations to promote positive relationships and effective collaborations
    • Travel expectation is approximately 30%-50%

QUALIFICATIONS

  • A degree in Nursing (and licensure in state of residence) is highly preferred
  • An Advanced Degree in related field is required/or willingness to pursue or equivalent experience.
  • Willingness and interest to set clinical strategy
  • Strong communication skills, both written and oral
  • Demonstrated ability to manage and mentor people
  • Demonstrated collaboration with operational leadership
  • Ability to utilize resources to accomplish all key metrics
  • Demonstrated team building and coaching/mentoring skills
  • Demonstrated ability to prioritize and adapt based on changing priorities
  • Demonstrated ability to proactively identify and analyze issues in the workplace and identify and implement solutions
  • In-depth understanding of clinic operations and the roles of direct caregivers in mission accomplishment
  • Ability to seek creative solutions to the challenges of adult learning and education and continuing education
  • Solid reasoning, critical thinking, problem solving abilities
  • Ability to delegate appropriately


Here is what you can expect when you join our Village:



• A "community first, company second" culture based on Core Values that really matter.

• Clinical outcomes consistently ranked above the national average.

• Award-winning education and training across multiple career paths to help you reach your potential.

• Performance-based rewards based on stellar individual and team contributions.

• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.

• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

  • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
  • Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
  • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at