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Dsw Assistant Store Manager

4 months ago

Lewisville, Texas, United States DESIGNER BRANDS Full time

Essential Duties and Responsibilities:

  • Elevate In-Store Experience by modeling CEL behaviors, coaching associate behaviors to achieve store goals and responding to customer requests and/or feedback with a high sense of urgency
  • Ensures customers have a positive experience by maintaining DSW store standards. Ensures all tasks are completed related to daily open/close, including store cleaning, recovery and maintenance standards
  • Achieves and exceeds metric based goals by reviewing, understanding and clearly communicating daily/weekly/monthly goals. Able to clearly communicate business trends to SM/ML
  • Performs other duties as assigned by the Store Manager or other leader
  • Increase sales and success by maintaining sales floor and stockroom, enable the flow of merchandise to ensure an appealing experience to consumers
  • Responsible for all omni activities in store including but not limited to Charge/Send, BOPIS/BOSTS, Delivery
  • Leverage inventory reports to maximize productivity and merchandise presentation on the sales floor
  • Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly
  • Maintaining supply inventory to ensure a successful floor moves, markdowns and fulfillment in areas of stockroom, cashwrap, clearance and nonsales areas
  • Performs, maintains and completes all information related to audits, donations, transfers, mismates, damages, etc.
  • Work closely with the Store Manager to understand and follow policy and procedure
  • Assists the Store Manager and other leaders in recruiting, interviewing and onboarding of candidates
  • Supports team by training, coaching, directing associates and communicates development feedback of others to the management team in an efficient manner
  • Assists the Store Manager in resolving associate relations matters
  • Participates in the Performance Review process by writing and conducting Associate and Leads performance reviews
  • Supports team in managing payroll and associate timekeeping activities
  • Recognize associates through our company recognition tools Required Skills and Competencies:
  • Excellent customer service by exhibiting a positive mindset and enthusiasm
  • Ability to manage in ambiguous situations to resolve internal and external conflict
  • Ability to develop collaborative working relationships
  • Ability to recognize what is critical and take action
  • Good verbal and written communication skills
  • Proven ability to train, coach, develop and motivate others
  • Ability to hold team accountable to time bound expectations
  • Time management
  • Professionalism
  • Must have availability to meet the needs of the business (i.e. shifts outside traditional business hours)
  • Proficiency in base computer use, including Microsoft Office

Experience:

  • Minimum 2 years retail experience

Preferred Qualifications:

  • Some college preferred
  • Minimum high school graduate or equivalent