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Customer Care Representative
4 months ago
We are looking for a Customer Care Representative available to start immediately for a leading optical equipment manufacturer with 30+ years in the industry As a Customer Care Representative, you will answer internal and external customer inquiries via phone and email, resolving issues within department standards and goals.
Must have at least 1 year of customer service experience.
Highlights:
Temporary with the opportunity for permanent hireBenefits offeredPay Rate: $20/hrSchedule: Full-time, 1st shift, Monday-Friday, 8:00 am to 5:00 pmLocated on the east side of Madison, WI Responsibilities: Answer inbound customer calls and emails regarding placing orders, order status, product information, or pricingRegularly monitor emails and ensure department goals are met while providing exceptional customer servicePromptly/accurately process customer orders/complaints in the ERP system (Oracle)Effectively collaborate with multiple departments as requiredCreate and maintain customer accountsAttend, understand, and actively participate in daily department Key Performance Indicator (KPI) meetingsMeet individual metric standards such as monthly goals, available/ready phone time, inbound talk time, and service levelsResolve technical issues over the phone/prepare Return Merchandise AuthorizationsRecommend specific products to proactively close phone salesParticipate in continuous improvement activities to contribute to a high-performing teamFollow company policies and procedures including quality and safetyOther duties as assigned Qualifications: High school diploma or equivalent degree required1+ years of relevant customer service experience required, with experience providing customer service to international customers highly preferredProficient with Microsoft Office including Outlook, Word, and Excel (basic), and proven success in quickly learning computer systems requiredExcellent data entry accuracy and strong attention to detailEffective verbal and written communication skills in EnglishProven success in prioritizing assigned work in a fast-paced environmentGood analytical and conceptual thinking skillsAbility to build and maintain good rapport and handle situations with confidence, tact, and resourcefulnessCustomer-centered mindset and ability to effectively deescalate emotions Please apply for the Customer Care role today for immediate consideration #SPH1001 Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities Answer inbound customer calls and emails regarding placing orders, order status, product information, or pricing- Regularly monitor emails and ensure department goals are met while providing exceptional customer service- Promptly/accurately process customer orders/complaints in the ERP system (Oracle)- Effectively collaborate with multiple departments as required- Create and maintain customer accounts- Attend, understand, and actively participate in daily department Key Performance Indicator (KPI) meetings- Meet individual metric standards such as monthly goals, available/ready phone time, inbound talk time, and service levels- Resolve technical issues over the phone/prepare Return Merchandise Authorizations- Recommend specific products to proactively close phone sales- Participate in continuous improvement activities to contribute to a high-performing team- Follow company policies and procedures including quality and safety- Other duties as assigned
experience 1-4 years
skills Experience providing customer service to international customers highly preferred
education High School
