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Guest Hospitality Assistant

4 months ago

New York, New York, United States Richemont Full time

Role Overview

The Guest Hospitality Assistant inspires each guest's personal Vacheron Constantin journey through exceptional experiences, while achieving or exceeding client expectations. The Guest Hospitality Assistant is responsible for enhancing all aspects of boutique living resulting in optimal hospitality, seamless client experiences and a positive boutique environment. This role will report into the Boutique Manager of the NY Flagship for Vacheron.

Responsibilities



Create exceptional client experiences:

  • Deliver an exceptional welcome to the client upon the start of their Vacheron Constantin journey and ensure outstanding hospitality throughout their visit
  • Utilize Maison storytelling and heritage to enhance the client experience
  • Manage the flow of the boutique traffic to ensure that all clients are tended to in a timely manner (e.g. manage the client appointment digital app
  • Assist the commercial team with various activities to facilitate seamless client experiences including preparation, client entertainment, product presentation, and sales finalization (e.g. running product, gathering sales accessories, gift wrapping, beverage service, client data capture, farewell)
  • Assist the commercial and management teams with CRM related activities including, but not limited to, data entry, execution of client treatments, etc.
  • Consistently reach and exceed all KPIs

Optimize the boutique environment:

  • Responsible for the general upkeep and appearance of the sales floor
  • Assist in the merchandising and overall display maintenance of the boutique (e.g. maintain proper visual standards; cleanliness)
  • Partner with Sales and Operations Supervisor to manage boutique supply inventory including replenishment needs, order process, and optimal storage organization
  • Assist with special projects as needed

Develop industry and Maison knowledge:

  • Develop understanding and knowledge of the Maison and products to convey Vacheron Constantin heritage and value
  • Understand and comply with security and operational procedures (e.g. product handling, inventory control, transaction processing including payments, etc.)
  • Remain current on all industry news and the local/global competition to effectively coordinate boutique business
  • Share and collaborate best practices with boutique team members

Be a Maison Ambassador:

  • Uphold the Vacheron Constantin standards with ability to project an approachable and professional image in personal appearance, manner, and demeanor
  • Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone
Other tasks and duties as requested by manager.

Qualifications

Education:

  • Associate's or Bachelor's degree preferred

Industry Experience:

  • Previous experience in luxury retail, service or hospitality industry is a plus

Technical Skills & Abilities:

  • Excellent computer skills and use of technology
  • Additional language skills are a plus.

Personal Skills:

  • Must be available to work retail hours (including weekends), and travel for trainings as needed
  • Must be able to stand all day and lift up to 40 pounds
  • Ability to work in a fast-paced, evolving environment
  • Excellent analytical, organizational, and interpersonal communication skills are required
  • Strong understanding of client service needs and priorities (internal and external)
  • Strong attention to details with the ability to handle multiple tasks simultaneously and with precision
  • Collaborative approach with ability to foster a united work environment with a "can do" attitude
  • Intellectual curiosity and passion for learning

Hourly range for this role is $20-26. Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.