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IT Support Engineer

4 months ago

Yonkers, New York, United States Middleground Technologies Full time

Middleground provides outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude.

We are looking for an eager, hungry, fast paced, and motivated local to Illinois individual for full time salaried employment who is willing to work hard and be a team player. In this opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers, as well as work towards maintaining and administering our client IT environment networks, servers, and cloud. Most technical support will be either from our office or on-site at client locations in the Chicago area.

This support will involve responding to telephone calls and e-mails and then identifying, researching, and resolving technical problems with Microsoft Windows related software and PC Hardware. This role will provide support coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades.

The right candidate is responsible for the continuous operation of all including personal computers, laptops, mobile devices, local and remote storage, telecommunications, printers, copiers, meeting room audio-visual support, desktop software support and network troubleshooting for clients.

Qualifications/Requirements:

  • College degree in Computer Science preferred or equivalent work experience.
  • Certifications in A+, MCSA, MCSE preferred or equivalent work experience.
  • Must have a minimum of 5 years' work experience as an IT Support Engineer in a corporate or managed services environment.
  • Must have 3-5 years of Microsoft Server experience
  • Must have excellent knowledge of Microsoft Office applications and be able to support them.
  • Must have excellent customer service skills.
  • Must be self-directed and have the ability to problem solve.
  • Must have ability to be disciplined and self sufficient
  • Ability to lift up to 50 lbs.
  • Must have valid driver's license.
  • Preferred to have Managed Service Provider experience
  • Prefer candidates local to the Chicago land and surrounding areas.

Compensation:

You will learn an immense number of things at our company. Background will be checked.

Please send your resume and contact information, and one recent IT project you completed.

This will be a W2 position. Professional working environment.

Job Type: Full-time

Middleground Technologies provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, sex/gender (including pregnancy, childbirth, breastfeeding, or related conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned), and sexual orientation, marital status, religion (including dress and grooming practices), age (40 and above), physical or mental disability, medical condition, results of genetic information/characteristics, or military or veteran status. Any other basis protected by federal, state, or local law or ordinance or regulation. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.