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Executive Housekeeper

4 months ago

Phoenix, Arizona, United States Hilton Technologies Full time
Job Requirements

Executive Housekeeper Job Description

To manage all facets of the housekeeping department ensuring high levels of guest service and satisfaction compliance with all Hampton Inn/Home 2 by Hilton brand standards and CDC guidelines for Covid-19 to include rooms, breakfast bar area, meeting rooms, laundry, restrooms, public areas, storage areas and work areas.

Essential Functions:

· Supervises housekeeping, breakfast bar and laundry staff to include hiring, firing, performance evaluations, training and development.

· Assists General Manager or AGM in the development of the department's annual operating and capital budgets.

· Monitors performance against plan.

· Establishes and maintains cost control systems for labor, Food and Beverage, linen, cleaning, guest supplies inventories.

· Enforces established FHM policies and procedures.

· Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.

· Schedules staff according to labor standards and forecasted occupancy.

· Maintains room quality based on hotel and Hilton brand standards.

· Monitors and maintains level of cleanliness in rooms, breakfast bar, meeting rooms, storage areas, laundry, restrooms, work areas and public areas.

· Compiles and reports accurate status of guest rooms to front desk.

· Enforces standard procedures for the acceptance, security, and return of guest lost and found items.

· Maintains standard procedures for security of on-loan equipment.

· Maintains productivity and labor cost goals.

· Conducts inventories of linen, food and beverage, cleaning, guest supplies and equipment as required. Work with Ecolab on the training of associates on chemical safety.

· Orders and receives breakfast bar food and Beverage, guest, cleaning supplies to maintain adequate inventory levels.

· Regular and punctual in attendance.

· Performs all other duties and functions as assigned by hotel management.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required.

Upon employment, all associates are required to fully comply with FHM rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Required Teamwork Skills:

· Enthusiastic, helpful, respectful and positive member of the team

· Professional, responsible and mature in conduct and behavior

· Understanding of, encouraging to and friendly with all co-workers

· Self-motivated and use time wisely

· Maintain open line of communications with each department

· Communicate pertinent information

· Respond positively to new ideas

· Openly accept critical/developmental feedback

· Report to work on time

· Maintain effective communication using daily, weekly meetings and emails/memorandums

· Be available to help all departments in emergency situations

· Perform other assignments as directed by the FHM corporate office

Safety and Security:

· Be knowledgeable of policies regarding hotel emergency procedures and security concerns

Specific Job Knowledge, Skills and Abilities:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with

or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

· Must be able to speak, read, write and understand the primary language(s) used in the workplace. Speak Spanish.

· Must be able to read and write to facilitate the communication process.

· Requires good communication skills, both verbal and written.

· Desire to participate as a part of a team.

· Must possess basic computer skills (Microsoft Word, Excel and PowerPoint; Hilton ONQ; labor standards systems).

· Math skills as well as budgetary analysis capabilities required.

· Ability to assess/evaluate other associates' performance in a fair and consistent manner.

· Ability to supervise, train associates

· Participate in the development of short and long term financial and operational goals of your department.

· Ensure that cleanliness, guest satisfaction is consistently obtained and maintained.

· Ability to make decisions with only general policies and procedures available for guidance.

· Ability to apply supervisory/management (soft) skills

· Extensive knowledge of Hampton Inn and Home 2 by Hilton brands, its, standards, inspections, services and facilities.

· Ability to maintain compliance with all local, state and federal laws and regulations.

· Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, NLRA

· CPR Certification

Physical Demands:

· Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

· Walking and standing are required the rest of the working day.

· Most tasks are performed independently or in a team environment with the associate acting as a team leader.

· Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

· Must be able to lift up to 15 lbs. occasionally.

· Must be able to push and pull carts and equipment weighing in excess of 250 lbs. in an emergency

· Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

· Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates

· Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

· Requires manual dexterity to use and operate all necessary equipment.

· Must have finger dexterity to be able to operate office equipment.

Qualifications:

High school education, or equivalent.

Some college preferred

At least 2 to 4 years in hotel Executive Housekeeping position

Thorough knowledge of hotel housekeeping operations, breakfast bar operations, labor controls, inventory controls, purchasing, planning, scheduling, supervisory skills, familiar with Hampton Inn and Home 2 brand standards, Familiar with the new Covid-19 CDC standards for cleanliness and sanitization, Hilton certified.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. The job description is subject to change.

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.