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Security Shift Supervisor

4 months ago

Las Vegas, Nevada, United States MGM Resorts International Full time

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

As an On-Call Security & Safety Supervisor, you will be responsible for the safety and security of guests.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Patrol and monitor areas of Corporate Entertainment venues and identify safety risks or OSHA violations; manage security vendors to ensure their employees are following proper security and screening procedures
  • Provide excellent guest service to guests and employees by maintaining a friendly and professional demeanor
  • Act as a dispatcher to relay information, messages and or emergencies to or from appropriate personnel and act as a first responder in emergency situations
  • Circulate among visitors, patrons, or employees to preserve order and proper egress flow; interact effectively and calmly with irritated or emotional guests and employees
  • Protect the integrity of premium areas by ensuring all guests have proper tickets or credentials; provide accurate directions to various venue amenities, suites, hospitality locations, and transport guests safely who request wheelchair escort services from one location to another, ensure ADA compliance in designated areas/seating
  • Write reports of daily activities and irregularities regarding safety, security and risk, monitor alarm system and surveillance
  • Resolve escalated security situations, provide appropriate warnings and complete ejections/arrests if warranted/necessary; ensure enforcement and compliance of the venue's Event Policies at all times and assist with directional and informational inquiries, serve as escalation point for complaints/issues
  • Appropriately document all major/minor incidents and apply principles of logical thinking to a wide range of intellectual and practical problems in order to successfully perform and direct varied & complex tasks
  • Perform a variety of duties often changing from one task to another of a different nature without the loss of efficiency or composure
  • Perform other job-related duties as requested

MINIMUM REQUIREMENTS:

  • High school diploma or equivalent
  • One (1) year of equivalent experience
  • Work varied shifts, to include weekends and holidays

PREFERRED:

  • Three (3) years of prior customer service experience; preferably in a sports/entertainment venue environment

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to lead evacuation procedures for guests and employees during an emergency
  • Ability to learn, demonstrate proficiency and effectively use security system platforms
  • Able to effectively communicate in English, in both written and verbal forms
  • Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality
  • Ability to work under pressure
  • Ability to multi-task and work well in a fast paced, team-oriented environment
  • Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts