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Client Service Representative Bilingual Spanish

4 months ago

Downey, California, United States All Care Therapies Full time

Job Description

We are currently seeking a Client Services Representative to provide excellent customer service and support to our clients. The successful candidate will handle client inquiries, resolve issues, and ensure clients are satisfied with our services. The ideal candidate will have strong communication skills, be detail-oriented, and have strong customer service orientation.

Responsibilities:

Respond to client inquiries through email, phone, and chat support channels
Provide accurate and timely information to clients regarding their accounts and services
Troubleshoot and resolve client issues and escalate to the appropriate department when necessary
Assist clients with setting up new accounts and services
Proactively reach out to clients to ensure satisfaction with our services and address any concerns
Maintain accurate and up-to-date client records and documentation
Work collaboratively with internal teams to ensure client needs are being met
Handle both inbound and outbound calls in a call center type setting
Conduct Introductory calls to clients/family to confirm information is correct, provide overview of services, assist with technical set up/testing and deliver this with excellent customer service
Ability to manage multiple work queues with various work types
Ability to check Eligibility and create patient charts
Continuously improve knowledge of our products and services to address client inquiries and concerns effectively
Special Projects as needed and assigned

Qualifications:
Qualifications

Requirements:

Bilingual in Spanish
High school diploma or equivalent; college degree preferred
4+ years of experience in a customer service or client support role
Strong written and verbal communication skills
Ability to multitask, prioritize and manage time effectively
Excellent problem-solving skills
Proficient in Microsoft Office/ G- Suites and experience with customer service software and tools
Ability to work independently and as part of a team
Strong customer service orientation and a positive attitude
Prior experience as Intake preferred
Prior experience in the telehealth industry preferred
Ability to work in fast paced environment and meet deadlines
Detail oriented
Excellent written and verbal communication skills

Additional Information
We set standard base pay ranges for all roles based on function and level. Final offer/contract amounts are determined by multiple factors including, skillset, work experience and languages, and may vary from the amounts listed below.
The pay rate for this position is: $24/hr

Office location: 17785 Center Court Dr N Suite 310, Cerritos, CA 90703

Travel Requirement: Full commute - No remote

Hours: Mon-Fri 8:00am-5:00pm, 9:00am-6:00pm, or 10:00am- 7:00pm

All your information will be kept confidential according to EEO guidelines.

All Care Therapies is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.