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Sales Operations Analyst

4 months ago

Midwest, United States RocketReach Full time
Why RocketReach

Over 19 Million users around the world use Some of the largest companies in the world - Apple, Google, Amazon, Adobe, Morgan Stanley, trust RocketReach to power their sales, recruitment, and marketing teams. We are scaling our 19M users and our dataset of 700 million professionals across 35 million companies.

RocketReach is rare and unique; a startup that is in high-growth mode, already highly profitable, with a small team where you can make a gigantic impact. Started in 2016, the company was bootstrapped by its founders, focused on building a great product. Our Mission is to Connect professionals to new opportunities, powered by the largest and most accurate contacts on this planet. In a few short years, we've grown organically to become one the largest business info-services platforms and the de-facto productivity solution for sales and recruitment teams at companies of all sizes, worldwide.

Our success lies in our culture, which is very much driven by our core values:

Down to Earth ~ Low-Ego: we are a uniquely humble group that values being low-ego more than anything, and we have a strict no asshole policy.

One Rocket, One Crew~ Collaborative: A team that can support each other, give and receive productive feedback, as well as coach and be coached is at the heart of our collaborative environment.

Fueled by Data ~ Data-driven Decisions: Our decisioning is based on data, it is the currency on which we drive the business forward. Data is the Northstar of our product and our organization internally.

Houston we have a Solution~ Solution-oriented: We are expert problem-solvers. Finding the right solution and the best possible way to get there together, is what our team strives for.


The Role

The Sales Operations Analyst is responsible for analyzing business processes, identifying areas for improvement, and implementing solutions while working closely with the Salesforce Administrator. They collaborate with stakeholders to gather requirements, design solutions, configure Salesforce applications, and ensure successful implementation and adoption.

Who You Are:

  • Driven and Ambitious: Highly motivated, proactive, and eager to take on challenges. The ideal candidate is self-motivated, and dedicated to achieving results.
  • Inquisitive Nature and Continuous Learner: Genuine curiosity to explore new ideas, technologies, and methodologies. The ideal candidate demonstrates a proactive approach to learning, asks insightful questions, and seeks innovative solutions.

What You Get To Do

  • Requirements Gathering: Collaborate with stakeholders to understand business objectives and document detailed requirements.
  • Analysis and Solution Design: Analyze existing business processes and recommend improvements. Work with the Sales Operations team to design solutions leveraging Salesforce capabilities.
  • Testing and Quality Assurance: Conduct testing and help ensure the quality of implemented solutions. Identify issues or bugs as needed.
  • Training and Support: Provide training and support to end-users, ensuring smooth adoption and usage of Salesforce solutions. Create training materials and documentation as required.
  • Collaboration and Communication: Work closely with cross-functional teams to ensure alignment and successful project delivery. Communicate project status, issues, and risks effectively.

We Are Looking For People Who

  • Education: Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field.
  • Experience: Previous experience in sales operations or similar role, preferably with hands-on experience is a plus. Understanding of Salesforce platform functionalities, specifically Sales Cloud.
  • Skills: Proficiency in gathering and documenting business requirements. Ability to perform data analysis and create reports/dashboards within Salesforce.
  • Communication and Collaboration: Strong communication, problem-solving, and stakeholder management skills.
  • Certifications: Salesforce Business Analyst certification is a plus
  • Nice-to-haves: Experience in Outreach a plus
Why Join Us?
  • Product and Engineering Driven: We strongly believe the quality of our Product will set us apart from the competition. We have a Product-led culture, with our Founders as our first engineers. Low tech debt has allowed us to scale the business with an extremely high caliber team.
  • Exponential Growth: RocketReach's business has nearly doubled every year since inception, and COVID has created tailwinds that have accelerated our growth.
  • Profitable not "Profitable": We're actually profitable. Unlike many other companies our size and age, we're not burning through millions to generate $1000s in income. We are actually comfortably profitable, and actively investing that profit in order to continue to scale the business.
  • Data not egos: Product at RocketReach is driven by agility and experimentation. Our decisioning is based on data, it is the currency on which we drive the business forward.
  • Close knit, distributed: RocketReach has a small, but hyper productive team. We're spread around the globe, yet constantly in touch. Each role we hire has an immediate, outsized impact on the business.
  • Strong Leadership: We have a genuine investment in our people and care that you are happy at work

Benefits & Perks

  • Competitive Salary
  • 401(k) matching
  • Medical, Dental, and Vision Insurance
  • Strong Leadership - we care that you are happy at work
  • Investment in culture and resources for a distributed team
  • Incredible amount of autonomy

RocketReach is an equal opportunity employer. Qualified applicants will be considered regardless of race, sex, sexual orientation, gender identity, religion, disability, or protected veteran status.