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Senior Client Service Consultant

4 months ago

Bellevue, Washington, United States MetLife Full time

Description and Requirements
Role Value Proposition:
MetLife is leading growth in Specialty Market relationships. We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations Organization. In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments. Specialty Market Service & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent, Third Party Administrators, Professional Employer Organization (PEO), Association and Trust market space.
The Client Services Consultant II will be responsible for the end-to-end client experience for a block of Jumbo sized Association relationships that range from 10,000 to over 30,000 eligible members and have over 5MM in annual premium.
Functional Responsibilities:

  • Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
  • Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
  • Respond to customer needs proactively
  • Leads and participates in both customer- and internal-facing presentations and meetings.
  • Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
  • Participates in client account audits and strategic planning process.
  • Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.
  • Perform other related duties as assigned or required.


Essential Business Experience and Technical Skills:
Required:

  • 5+ yrs. related experience
  • High School diploma


Preferred:

  • Bachelor's degree
  • Work in a multi-market environment (GroupFacts, Regional Market, MIB)
  • 7+ yrs. related experience
  • Prior experience in the PEO industry.
  • Extensive oral/written communication skills.
  • Advanced problem solving and analysis.
  • Expert knowledge of group products, services, and systems.
  • Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once
  • Ability to consistently meet tight deadlines and work under pressure
  • Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project)


At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The wage range for applicants for this position is $68,300 to $105,000. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For , MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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