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Program Manager

4 months ago

Seattle, Washington, United States Concentrix Full time

Job Title:

Program Manager

Job Description

At Concentrix, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.
We cannot achieve this vision without you
If you have an interest in improving our performance for the world's best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.
Are you ready to reimagine the world?
Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?
Are you bold in your decisions, and do you have contrarian views on how to run a business?
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.
Concentrix is currently looking for a Program Manager.
  • Onboard and build new scrum teams
  • Understand tech stack within the org to assist with tech screen assessments in identifying the correct skill set and team members.
  • Oversee delivery, ensuring KPIs are being met, client delight is occurring.
  • Help manage risks and dependencies Escalate and track impediments
  • Provide input on resourcing to address critical bottlenecks. Encourage collaboration between teams and System and Solution Architects/Engineering
  • Work with Product and Solution Management, Product Owners, and other stakeholders to help ensure strategy and execution alignment
  • Improve the flow of value through value streams by improving and assessing the practices associated with DevOps and Release on Demand in the Continuous Delivery Pipeline.
  • Experience working in globally distributed teams
  • Has a strong technical background, preferably Java, REST API, Microservices, Spring boot, Angular and any Cloud exp.
  • Mentors Tech. Leads, teams, and Scrum Masters in Lean-Agile practices and mindsets
  • Telecom domain exp. is a MUST

#ConcentrixCatalyst

Location:

USA Seattle 1401 NW 46th St

Language Requirements:

Time Type:


Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

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