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Front Desk Agent

4 months ago

San Jose, California, United States Aloft San Jose Cupertino Full time

Shashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach. At Shashi Group, we're culture focused. We believe in empowering each team member to continue to grow and learn – to set and achieve new goals. We operate on a simple but essential belief: when you succeed, we thrive.

At Aloft Hotels we're wired for next generation travelers who love open spaces, open thinking, and open expression. Our guests are tech savvy and confidently social, with an eclectic style they're not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with us.

Aloft San Jose Cupertino is currently looking for a Front Desk Agent (Swing Shift, 3PM - 11PM) to join our team. As a Front Desk Agent, you'll be responsible for providing the highest level of service possible in an efficient, courteous, and professional manner. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

What you will be responsible for:

Resolve guest concerns in a satisfactory manner.
Maximize daily room sales.
Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs
Balance room types in the computer and identify designated requirements and requests.
Review Front office logbook and Guest feedback forms daily.
Perform other duties as requested by management.
Essential to succeed in this role:You must model the Aloft culture in every interaction and every relationship
You possess excellent communication and leadership skills and are a strong, creative problem solver
You are a proactive, self-starter who can work well both independently and as part of a team
You are comfortable being a change agent and creating a welcoming environment
You are confident and have the ability to think clearly on your feet and under pressure
Pleasant telephone demeanor
Ability to manage stressful situations in a calm, professional manner
Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
Must have the ability to work a varied schedule that may include evenings, nights, and weekends
Punctuality and regular and reliable attendance.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum amount of supervision
Desired: High school graduate; some college is a plus
Ability to satisfactorily communicate in English (speak, read, write) with guests, management, co-workers, and vendors.
Previous experience in cash handling.
Shashi Group is an inclusive environment. We are an equal opportunity employer and will select a candidate based on job-related qualifications without regard to race, color, creed, national origin, ancestry, citizenship status, sex, gender (including gender identity and gender expression), marital status, sexual orientation, pregnancy, age, religion, medical condition (including genetic characteristics), genetic information, physical or mental disability, military service or veteran status, or any other basis protected by state law, federal law, or local ordinance

Source: Hospitality Online