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Senior Manager, Program Management

4 months ago

Orlando, Florida, United States Universal Orlando Resort Full time

Job Description & Requirements

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Below code block contains - Job Description & Apply/Refer & Share

Job Description & Requirements

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You'll learn more about this during the recruitment process.

JOB SUMMARY:

Responsible for strategic program resource management, release management, and project governance. Provides direction and guidance to managers and oversees the program's output and product by promoting an atmosphere of cooperation and collaboration. Works closely with stakeholders, senior leadership, business partners, and delivery and program leaders to control cost, identify dependencies, resolve cross-program or strategic issues to successfully meet delivery timelines and deliver business value. Introduces industry best practices and incorporates processes and procedures.

MAJOR RESPONSIBILITIES:

  • Portfolio, Project & Program Delivery: Drive a critical portfolio of projects & programs in support of Parks Technology and our guest experience by providing overall leadership to project management structure. Work with Product & Technology teams to develop, track, analyze and publish project and financial reports, scorecards, and program/project performance trends. This role supports the portfolio both internationally & domestically including UO, USH & USJ.
  • Strategic Planning: Key contributor to annual strategic planning process for assessment of critical resources and financial estimation in support of advancing the organization vision & mission.
  • People Leadership: Build & lead a high performing team of project managers, program managers, release train engineers scrum masters and others achieving operational excellence to achieve and exceed goals and objectives
  • PMO Maturity, Process & Tools: Execute up on and contribute to process improvements and best practices across PMO to support delivery excellence. Work broadly with both Business and Technology to ensure that best practice management structure and processes are implemented and managed to drive scope management and on-time/on-budget development and deployment.
  • Stakeholder Management: Maintain strong relationships with key stakeholders to achieve robust and sustainable governance model. Provide overall leadership to project management structure, approach and reporting. Work broadly with both Business and Technology to insure alignment across project and program delivery.
  • Risk & Issue Management: Oversee the critical area of risk management, dependency management and mitigation; inclusive of issue identification, risk assessment and mitigation development and recommendations.
  • Agile Transformation: Contribute to our the agile transformation strategy
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.

EDUCATION:

Bachelor's degree in Finance, Business, Information Technology, Engineering or related field required

EXPERIENCE:

9+ years in PMO, progressive transformation or technology enablement; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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