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Workplace Experience Manager

4 months ago

Reston, Virginia, United States Qualtrics Full time

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 20K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Workplace Experience Coordinator - Reston, VA

Why We Have This Role

Qualtrics is expanding our presence and looking to add more great talent to the team. The Reston Workplace Experience Coordinator plays an instrumental role in bringing the office to life and maintaining operational excellence.

How You'll Find Success

  • Excellent communication and interpersonal skills; ability to effectively manage feedback.
  • Develop strong and respectful working relationships with teammates, peers, and stakeholders.
  • Take ownership and work independently on tasks and projects with little instruction.
  • Effectively convey ideas, solutions, and problems with manager, peers, and customers.
  • Embody a One Team mentality; enthusiastic to work with and learn from others.
  • Have an entrepreneurial spirit: ability to accept challenges, take initiative and drive tasks to completion

How You'll Grow

Being part of a Global organization and team will allow the opportunity to work with and learn from cross functional colleagues around the world. Qualtrics' commitment to professional growth and development for their employees can be found through a range of continuing education programs including online platforms, virtual and in-person workshops.

Things You'll Do

  • Ensure a best in class end-to-end workplace experience for all employees and external guests across managed sites; driving a sense of experience for each employee and visitor to Qualtrics offices.
  • Oversee Workplace Service operations including; mailroom, janitorial, food & beverage, copy/print business supply hub, fitness centers, storage, and other amenities.
  • Manage in-office food services program; ensuring healthy variety in a cost effective way.
  • Manage Operational Expenses for assigned cost centers; efficient use of budget, tracking and reporting expenses, and vendor accountability. Reporting out on a monthly and quarterly basis.
  • Partner with Real Estate, Facilities, Security, and Health and Safety to ensure compliance and best practices within the workplace.
  • Deploy Space Management principles by monitoring, tracking, and managing the physical workplace. Ensuring layout, workflow, storage, and aesthetics of spaces align with intended purpose, promoting efficiency and productivity.
  • Support the development of Workplace Services programs, projects and initiatives to align on services globally.
  • Manage ad hoc projects related to Workplace Services, operations and development.
  • Partner with People Team, DEI, and other cross functional teams to develop local/ regional/global programs, initiatives, activities, and events to promote company objectives and create employee engagement.
  • Process and procedure development; Incorporate Change Management principles for successful implementation.
  • Build systems that ensure seamless and "effortless" operational excellence by developing scalable work process efficiencies through technology platforms.
  • Stakeholder management through strong working relationships, partnership, and effective communication.
  • Lead team members and cross-functional partners to create an inclusive and collaborative work environment.
  • Culture Champion through leading by example; following company policies, embracing diversity, and creating an environment of inclusion.
  • Ensure safety standards are being met at managed sites by holding a leadership role on Safety Committee in partnership with the Global Environmental Health & Safety Program Manager.

What We're Looking For on Your Resume

  • 2+ years of workplace programs, facilities, and/or site management experience for a large company.
  • Knowledgeable in Facilities systems and operations; partnering with FM to ensure systems are in working order and providing ideal atmosphere for employee and external guests.
  • Ability to be on-site during normal business hours, and an understanding that the nature of this work might necessitate some after-hours engagement or emergency response.
  • Experience working with cross-functional teams.
  • A proven ability to be a self-starter capable of driving results without significant supervision.
  • Exceptional organizational skills, ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.
  • Ability to manage an operating budget; analytical skills, financial management and reporting.
  • Proficient with Google and Microsoft product suites, and other productivity software tools.

What You Should Know About This Team

  • Passionate: We're obsessed with creating amazing workplaces and believe they have a profound impact on employee experience and success.
  • Collaborative: We work cross-functionally, breaking down silos and building solutions together.
  • Innovative: We're always looking for new ways to improve the workplace, embracing technology and data-driven decision-making.
  • Global: We're a diverse team with offices around the world, offering you exposure to different cultures and perspectives.

Our Team's Favorite Perks and Benefits
  • Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year)
  • Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities
  • We take pride in our office design aiming at fostering creativity from our city views to an open and collaborative workspace.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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