Current jobs related to Vice President, Implementation Services - Saint Paul, Minnesota - Granicus

  • Executive Vice President

    2 weeks ago

    Saint Paul, Minnesota, United States Arc Initiatives Full time

    Job OpportunityJob Title: Executive Vice PresidentJob Summary:Arc Initiatives, a leading full-service political, digital, and public affairs consulting firm, is seeking an experienced Executive Vice President to lead our North Star office. As a key member of our leadership team, you will be responsible for developing business and growth strategies, managing...

  • Area Vice President of Business Development Lead

    2 days ago

    Saint Paul, Minnesota, United States Moments Hospice Full time

    Job Title: Area Vice President of Business DevelopmentAt Moments Hospice, we are seeking a highly skilled and experienced Area Vice President of Business Development to join our team. This is a full-time position that requires a strong leader who can drive growth and excellence in hospice care.Job SummaryThe Area Vice President of Business Development will...

  • Vice President of Mergers and Acquisitions

    4 weeks ago

    Saint Paul, Minnesota, United States Diedre Moire Corp. Full time

    Vice President of Mergers and AcquisitionsJoin Diedre Moire Corp. as a Vice President specializing in Mergers and Acquisitions. This role involves overseeing Representation and Warranty Insurance Underwriting, ensuring comprehensive risk assessment in insurance transactions.Key Responsibilities:1. Lead the M&A underwriting process, focusing on risk...

  • Executive Vice President of Operations

    7 days ago

    Saint Paul, Minnesota, United States Nenni and Associates Full time

    Job SummaryWe are seeking a highly experienced and skilled Executive Vice President of Operations to join our team at Nenni and Associates. This is a key leadership role that requires a strong background in operations management, strategic planning, and team leadership.Key ResponsibilitiesProvide day-to-day leadership and management of all operational areas,...

  • Area Vice President of Business Development

    2 weeks ago

    Saint Paul, Minnesota, United States Moments Hospice Full time

    Job Summary**Moments Hospice** is seeking a highly skilled and experienced professional to fill the role of **Area Vice President of Business Development**. This is a full-time position that requires a strong background in sales management and a passion for driving growth and excellence in hospice care.Key Responsibilities:Provide strategic direction and...

  • Associate Vice-President of Principal Giving

    3 days ago

    Saint Paul, Minnesota, United States InsideHigherEd Full time

    Job Title: Associate Vice-President of Principal GivingJob Summary:We are seeking an experienced Associate Vice-President of Principal Giving to join our Advancement team. The successful candidate will be responsible for building and leading a principal gifts program, identifying and cultivating high-level donors, and developing strategic plans to achieve...

  • Strategic Development Vice President

    3 weeks ago

    Saint Paul, Minnesota, United States Ecolab Full time

    About the Role:We are seeking a highly skilled and experienced Strategic Development Vice President to join our team at Ecolab. As a key member of our Corporate Development group, you will play a critical role in leading our merger and acquisition efforts, driving business growth, and shaping the future of our organization.Key Responsibilities:Partner with...

  • Executive Vice President of Operations

    2 weeks ago

    Saint Paul, Minnesota, United States Nenni and Associates Full time

    Job SummaryNenni and Associates is seeking a highly experienced and skilled Executive Vice President of Operations to lead our mechanical services division. As a key member of our executive team, you will be responsible for providing strategic direction and leadership to drive business growth, financial stability, and operational efficiency.Key...

  • Executive Vice President of Human Resources

    2 weeks ago

    Saint Paul, Minnesota, United States Trafera LLC Full time

    About Trafera LLCTrafera LLC is a dynamic and growing company that specializes in providing technology solutions to K-12 and higher education institutions, as well as emerging markets in SLED. Our mission is to empower educators and administrators with the tools and support they need to succeed in an ever-evolving world of digital transformation.Job...

  • Senior Vice President of Commercial Financing

    4 weeks ago

    Saint Paul, Minnesota, United States Empowers staffing Full time

    Job OverviewPosition: Senior Vice President of Commercial FinancingEmpowers Staffing is seeking a seasoned professional to enhance our commercial lending division. The ideal candidate will play a pivotal role in fostering, developing, and sustaining robust business relationships through strategic networking and referrals. This position is integral to the...

  • Vice President of Maritime Operations

    4 weeks ago

    Saint Paul, Minnesota, United States Koch Maritime, Inc. Full time

    Job OverviewAt Koch Maritime, a sector of Koch Logistics, we streamline the intricate landscape of global and ocean freight. Our mission is to provide seamless, fully integrated solutions across land, sea, and air freight, ensuring comprehensive visibility from the point of departure to the final destination. Our dedicated team expertly navigates the dynamic...

  • Chief Financial Officer

    1 day ago

    Saint Paul, Minnesota, United States The Sanneh Foundation Inc Full time

    Job Title: Vice President of FinanceThe Sanneh Foundation Inc is seeking a highly skilled and experienced Vice President of Finance to join our Senior Leadership Team. As a key member of our team, you will be responsible for providing strategic financial leadership and oversight of our financial operations, including finance and accounting, office...

  • Corporate Development Executive

    3 days ago

    Saint Paul, Minnesota, United States Ecolab Full time

    Job Title: Vice President Corporate DevelopmentEcolab is a global leader in water, hygiene, and energy technologies and services. Our Corporate Development team is responsible for identifying, evaluating, and executing strategic acquisitions and investments that drive growth and innovation.Job Summary:We are seeking a highly experienced Vice President of...

  • Chief Advancement Officer

    4 weeks ago

    Saint Paul, Minnesota, United States The Sanneh Foundation Inc Full time

    Job OverviewMission:The Sanneh Foundation (TSF) is dedicated to addressing the comprehensive youth development needs of the diverse Twin Cities metro area. Our mission focuses on empowering youth through educational support, enhancing lives via mentorship, and fostering community unity through diversity and equity initiatives.Position Summary:The Vice...

  • Sales Account Manager

    3 weeks ago

    Saint Paul, Minnesota, United States Applied Business Communications (ABcom) Full time

    Job DescriptionApplied Business Communications (ABcom), a frontrunner in critical infrastructure design and implementation, is on the lookout for Sales Account Managers dedicated to driving new business initiatives. In this role, you will be accountable for the promotion and sales of consulting services, engineering design, and the provision of products and...

  • Connected Care Implementation Specialist

    4 days ago

    Saint Paul, Minnesota, United States Cochlear Full time

    About the RoleCochlear is seeking a skilled Connected Care Implementation Specialist to join our team. As a key member of our implementation team, you will play a critical role in ensuring the successful deployment of our Connected Care services and solutions to our customers.Key ResponsibilitiesAct as the Connected Care implementation subject matter expert...

  • Resident Appointment Specialist

    4 weeks ago

    Saint Paul, Minnesota, United States The Phoenix Residence Full time

    Job OverviewLocation: Various locations.POSITION OBJECTIVE:The Appointment Coordinator for Health Services plays a crucial role in organizing and scheduling physician-recommended clinic visits for residents. This position necessitates strong organizational abilities and effective systems management to coordinate residents' appointments with clinics, ensuring...

  • Financial Planning

    1 week ago

    Saint Paul, Minnesota, United States Securian Financial Group Full time

    Job SummaryWe are seeking a highly skilled Financial Planning & Analysis (FP&A) Consultant to join our team at Securian Financial Group. As a key member of our Institutional Retirement Solutions division, you will play a critical role in supporting FP&A functions and accounting for our business unit and reinsured business.Key ResponsibilitiesPartner with...

  • Financial Planning and Analysis Consultant

    2 days ago

    Saint Paul, Minnesota, United States Securian Financial Group Full time

    Job SummaryWe are seeking a highly skilled Financial Planning and Analysis (FP&A) Consultant to join our Institutional Retirement Solutions team at Securian Financial Group. As a key member of our team, you will be responsible for providing financial analysis and planning support to our business unit and reinsured business.Key ResponsibilitiesPartner with...

  • Strategic Development Director

    1 week ago

    Saint Paul, Minnesota, United States Ecolab Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our Corporate Development team as a Vice President. In this role, you will be responsible for leading acquisition, divestiture, and investment transaction execution, working closely with the Business Development team and other stakeholders.Key ResponsibilitiesPartner with the...

Vice President, Implementation Services

4 months ago

Saint Paul, Minnesota, United States Granicus Full time
The VP of Implementation Services oversees a dynamic, globally distributed team, ensuring the effective implementation of our solutions post-sale through to the transition of customers to the Success and Support teams. This role emphasizes customer satisfaction, repeatable solution delivery, and strategic alignment with company priorities. As a global company, our staffoperate on a remote-first basis, with 200+ IS team members located across North America, Puerto Rico, Costa Rica, India, and Australia.
This role is best suited for a customer-centric leader committed to driving change, fostering innovation, and propelling Granicus forward in delivering exceptional government experiences through strategic leadership and hands-on execution. Strong candidates will have deep experience leading large, complex teams and the executive presence to represent the IS function to the Executive Leadership Team (ELT) and Board of Directors (BoD). Qualified candidates will also have demonstrated experience aggressively prioritizing competing requirements from a diverse group of stakeholders.

What your impact will look like:
  • Establish and maintain strong relationships with customers, understanding their needs and ensuring their success with Granicus solutions.
  • Oversee the customer journey from post-sale handover to Success and Support, ensuring a seamless transition and continued satisfaction.
  • Drive initiatives aimed at improving customer satisfaction metrics.
  • Leverage feedback mechanisms to gather insights from customers, using this data to inform improvements in service delivery.
  • Act as a senior point of escalation for customer issues, ensuring prompt and effective resolution of high-impact problems.
  • Champion cultural competence, leading a diverse and globally dispersed team with inclusiveness.
  • Mentor and develop operational leaders, preparing them for future challenges and opportunities.
  • Foster a culture of innovation and continuous improvement within the team.
  • Drive service delivery standardization, continuously improving Time to Kick Off (TtKO) and Time to Implement (TtI), whilegrowing services revenue through service innovation.
  • Lead change management efforts, effectively managing transitions and keeping the team aligned with the company's vision and strategic goals.
  • Develop strategies for services-generated revenue, including planning, forecasting, and execution.
  • Enhance project and product-line profitability, improving productive and billable utilization.
  • Lead the integration and alignment of teams globally, focusing on efficient Capacity/Demand Forecasting to meet business needs.
You will love this job if you have :
  • Customer-centric leader who is passionate about building and nurturing long-term relationships with public sector customers.
  • Proven track record of improving customer satisfaction and loyalty metrics within a technology or SaaS (Software as a Service) environment.
  • Effective communicator who can articulate value, address concerns, and foster positive experiences throughout the customer lifecycle.
  • Adept problem-solver with the ability to quickly address customer issues, ensuring they feel supported and valued.
  • Demonstrated elevated level of cultural competence, with experience leading diverse and geographically dispersed teams.
  • Strong advocate for innovation and continuous improvement, with a track record of implementing successful new strategies.
  • Skilled in data-driven decision-making, with an analytical approach to understanding customer needs and service delivery performance.
  • Experienced in managing change, with the ability to guide and motivate teams through growth phases and organizational transitions.
  • Proficient in financial planning and analysis, with extensive experience in forecasting, budgeting, and managing services-generated revenue.
  • Committed to enhancing project and product-line profitability through strategic planning and operational efficiency.
Additional Qualifications:
  • 15+ years of experience in business and/or services operations, ideally leading large, distributed teams.
  • Superior communication skills across various mediums.
  • Strong organizational abilities and attention to detail.
  • Willingness to adapt to the needs of a global, remote-first team.
  • Available for travel as needed.
Base salary only. Does not include bonus or other benefits.

GovDelivery is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.