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Enrollment Advisor
4 months ago
The Enrollment Advisor reports to the Associate Director of Admission Operations, coordinating operations, recruitment and admissions as assigned by the Director. The Enrollment Advisor provides exceptional customer services and cultivation of applicants through the advising, admissions, and registration process, with emphasis on identifying and recruiting students from multicultural and traditionally underrepresented backgrounds. The Enrollment Advisor collaborates closely with other Institute faculty and staff regarding various activities and projects that support the Institute's strategic enrollment goals.
DUTIES / RESPONSIBILITIES/ TRAINING
Inquiry, Application and Registration Follow-up (70%)
- Maintain service expectations of the admissions office via task assignments in the CRM and all scheduled meetings.
- Meet daily goals and admissions-related service expectation by responding within 24 hours of receipt.
- Manage the application and/or registration process for assigned programs by advising potential students via telephone, email, text, and video regarding application processes, admission requirements, registration process, waiver requests, special circumstances related to the application and general program information.
- Cultivate and build relationships with prospects/inquiries/applicants and ensure a high-level of student experience.
- Establish linkages between inquiries and applicants to academic departments, admissions staff, and other IHP departments when appropriate.
- Problem-solve all student-specific issues related to the application process.
- Manage and process all documents (paper and electronic) through various systems (CRM and SIS) to ensure maximum completion rate of all IHP applications for assigned operations.
- Log, scan, and provide updates to the Associate Director of Admissions Operations on transcript and application materials receipt for all applicants.
- Advise applicants on status of applications or registrations
- Provide ongoing feedback to the Director of Admissions and the Associate Director of Admission Operations regarding communications and workflows from inquiry through matriculation.
- Assist in the standardization and monitoring of communications/workflow timelines to insure effective applicant service as well as timely file review.
- Responsible for maintenance and security of admissions files through operations and application processing.
- Act as point person and advise program admissions committees/leadership during the application review process.
- Manage matriculation deposits and post-deposit withdrawals; provide status updates to programs and relevant IHP staff as necessary.
- Manage communications with applicants and programs related to Admissions review and decisions.
- Perform other related duties within OES in support of overall student and applicant experience.
- Represent the Institute at scheduled recruitment events, both on and off campus. Some regional and national travel is required.
- Manage the scheduling and coordination of on-campus and virtual information sessions. This includes working with all faculty departments and facilities. Manage information session registration and tracking attendance within Recruit.
- Supervise the work of Graduate Assistants as needed.
- Two weeks intense training.
- A year's experience moving through the various admissions cycles.
- Bachelor's degree preferred.
- One to three years' experience directly related to the duties and responsibilities specified.
- Experience with CRM's and Microsoft Office products preferred.
- Excellent interpersonal skills and ability to deal with complex issues.
Administrative Skills - Excellent communication and interpersonal skills; customer-oriented. Well-developed telephone etiquette: ability to handle multiple tasks and frequent interruptions effectively; familiarity with enrollment management concepts; detail oriented.
Technical Skills - Skill in the use of personal computers and related software applications including MS Word, Excel, PowerPoint and SIS software. Basic math competency.
Physical Capabilities - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle or feel objects, tools or controls; and talk. Specific vision abilities required by this job include close vision and the ability to adjust focus. Some travel is necessary in this position.
** Work is performed under considerable stress during peak periods of activity, deadlines, meetings, high traffic and frequent interruptions. Fast-paced office environment.
About MGH Institute of Health Professions
MGH Institute of Health Professions is a graduate school in Boston that provides entry-level and post-professional programs in Nursing, Communication Sciences and Disorders, Genetic Counseling, Occupational Therapy, Physical Therapy, and Physician Assistant Studies. The PhD in Rehabilitation Sciences and a PhD and Master of Science in Health Professions Education have been added in recent years to meet rising demand for highly educated health care professionals, educators, and researchers. Integrating classroom learning with research and clinical experience, the Institute grants doctoral degrees, master's degrees, awards certificates of advanced study, and offers continuing education to practicing professionals.
The IHP is the only degree-granting affiliate in Mass General Brigham (MGB), the largest private employer in the Commonwealth of Massachusetts. The Institute has been recognized multiple times by The Chronicle of Higher Education as a "Great College to Work For." A leading health sciences educational institution, MGH Institute provides students with outstanding academic programs, many of which are ranked among the best in the nation.
MGH Institute of Health Professions has announced an organization-wide anti-racism initiative to think boldly about race and bring together all members of the IHP community to address systemic racial injustice as well as oppression more broadly. The plan seeks to create a supportive and inclusive campus environment and better support the diverse communities the school serves. We are excited about this new initiative and are hiring employees who are committed to justice, equity, diversity, and inclusion and will contribute to our anti-racism and anti-oppression approach.
EEO Statement
The MGH Institute of Health Professions is an equal opportunity employer and is committed to enhancing the diversity of its faculty and staff. We welcome nominations and applications from individuals who would bring diversity of experience, thought and practice to the Institute's research, teaching and clinical missions. Applications from protected veterans and individuals with disabilities are strongly encouraged.
