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Senior Program Manager

4 months ago

Other US Location Blackbaud Full time

Blackbaud unleashes the potential of the people and organizations who change the world, and we're growing our team. As the leading software provider exclusively dedicated to powering social impact, expand what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers.

Our culture is defined by remote-first flexibility, so you can grow and lead from anywhere, with close connection to leadership. We invest in innovation and education to fuel new ways forward, while always seeking out opportunities to give back. Every day, we aim higher, expanding what's possible for those who change the world.

Within Blackbaud, the Product and Technology Group Portfolio Management Office (PMO) provides the people, frameworks, tools, governance, and lean-agile leadership necessary for effective and optimize orchestration of value delivery across Blackbaud.

What you will do:

We are looking for a Senior Program Manager to work directly with Blackbaud's Corporate Information Technology (IT) Team. IT is responsible for the internal applications that enable business operations across the company. Within Corporate IT, the Customer Success Portfolio Senior Program Manager is responsible for supporting the Customer Success Center of Excellence at Blackbaud, You will be responsible for project intake, prioritization and planning as the Scrum Master and Project Manager for these teams and supporting: Salesforce Service Cloud, Gainsight, Certinia (fka Financial Force) and other tools supporting these business operations. This role will directly impact our ability to support internal stakeholders as they optimize our end customers' experience and use of our diverse suite of products.

  • Develop an agile maturation roadmap, in alignment with Blackbaud's SAFe adoption strategy, for the portfolio
  • Work with PMO leaderships to mature and curate existing agile ceremonies, within the portfolio, to drive effective delivery of portfolio outcomes
  • Coach portfolio teams on agile concepts such as story pointing, backlog management, capacity and velocity management
  • Ensure alignment of portfolio activities to internal governance standards
  • Support cross portfolio initiatives including, dependency and risk management
  • Serve as the Customer Success Portfolio Project Manager on cross-organizational projects, as needed.

What you'll bring:

  • 5+ years of agile coaching and maturation experience (Scrum Master certification, preferred) Experience working in both agile and waterfall environments, simultaneously
  • Experience supporting internal, corporate IT organizations
  • Strong organizational, communication and collaboration skills, inclusive of presentation skills
  • Demonstrated ability to influence at all levels of an organization, including with executive leadership
  • Proven track record for driving outcomes to completion in complex ecosystems

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Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email

The starting base pay is $87,700.00 to $114, Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits Include:

  • Medical, dental, and vision insurance
  • Remote-first workforce
  • 401(k) program with employer match
  • Flexible paid time off
  • Generous Parental Leave
  • Volunteer for vacation
  • Opportunities to connect to build community and belonging
  • Pet insurance, legal and identity protection
  • Tuition reimbursement program