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iXp Intern- Service Delivery Excellence
4 months ago
Requisition ID: 394708
Work Area: Administration
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern
Career Level: NA
Hiring Manager: Peter Arndt
Recruiter Name: Jodee-Ann Williams
Additional Locations:
About the SAP Internship Experience Program
The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
Three reasons to intern at SAP
1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
About the team
The Center of Expertise (CoE) is not only a global team with locations all over the world, also the CoE North America (~400 Employees) is a highly diverse team of colleagues with a large variety of cultural background. The key attitude of the team is: HELP. We are not only helping our customers with their challenges while designing, implementing and optimizing SAP Solutions, but we are also helping our internal colleagues when it comes to problem root cause analysis, knowledge transfer and finding information.
Most of our CoE colleagues go onsite to our customers on a regularly basis (but typically not full-time) to deliver Premium Engagement Services like SAP MaxAttention. However, your internship role is a dedicated backoffice role in the Newtown Square office (or at home during pandemic restrictions).
What you'll do:
Position title: Service Delivery Excellence
Location: Newtown Square, Pennsylvania
Expected start date to end date: June 2024 for 6 Months (40 hrs / week)
In this role, you'll:
The Service Delivery Excellence (SDE) Team manages the Premium Engagement delivery pipeline and acts as the single source of information on the Premium Engagement Service Delivery process across all regions globalliy.
The workload in the SDE Team continues to grow and requires additional support in order to achieve the highest level of efficiency. The main objective of this role is to support MaxAttention service deliveries in North America through Service Order Management. This includes evaluating and implementing suitable change requests and scoping service orders to ensure procedure compliance. The team collaborates with delivery organizations across the globe to facilitate resource staffing and delivery of scheduled services.
SDE Interns work alongside core team members and other rotational colleagues. They interface with workflows and multiple organizations across SAP, focusing on the Center of Expertise (CoE) and Premium Engagements (PE) teams. Interns are responsible for enforcing business rules and procedures, managing communication via the team inbox, implementing change requests into CRM service orders, coordinating international staffing of resources, reporting, documentation, data cleansing and more.
Your key tasks will be:
• Enhance documentation (e.g. SDE JAM Page)
• Maintain and update existing CRM service orders
• Scan the VPR Inbox and assign tasks
• Track and manage critical scheduling and staffing conversations
• Evaluate incoming change requests, implement the necessary changes and determine next steps
• Coordinate staffing procedures across global teams / organizations
• Oversee the Team Inbox and distribute tasks among team members
• Schedule meetings and take minutes/actions
• Use Dashboards and SAP CRM to generate weekly backlog reporting
• Analyze data in CRM (e.g. search for isolated service orders)
• Contact Technical Quality Manager (TQM) for status updates (e.g. confirmation of GoLive)
• Review and validate service order configuration
• Participate in team meetings, review the ongoing patterns and trends of work and propose potential mechanisms for improvement
• Testing new App's on the basis of test cases
• Participate in team meetings, review the ongoing patterns and trends of work and propose potential mechanisms for improvement and simplification
Who you are:
We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
• High sense of data quality
• Strong teamwork and collaboration skills
• Effective written and verbal communication skills
• High organizational skills
• Out-of-the-box and innovative thinker
• Analyze and improve data quality and technical accuracy
• Able to recognize key elements of data for transparent reporting and simple information design
• Experienced in Microsoft Excel, Word, PowerPoint, SharePoint, MS Teams, Outlook
• High level of personal responsibility and due diligence (i.e. following up on tasks)
• Completion of Bachelor or Master in 2023 or 2024
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $15-$62(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
