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IT Support Specialist

4 months ago

Reno, Nevada, United States Hamilton Company Full time

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

Responsibilities

The IT Support Specialist is responsible for providing technical assistance and support to end users related to applications, computers, and peripherals as well as responding to user emails requests, triage tickets, isolates problems, and determine and implement solutions.

Essential Job Functions

  • Provide Tier 1 support for incoming queries and issues related to systems and networking.
  • Provide exceptional customer service to all Hamilton employees throughout the process of resolving their support needs.
  • Prioritize and respond to requests in a timely manner.
  • Maintain appropriate documentation in tickets and related systems.
  • Develop and document solutions in the form of standard operating procedures (SOPs).
  • Effectively communicate complicated computer issues to Tier 2 support team.
  • Coach computer users on topics associated with their computer problems.
  • Configure, install, modify, and maintain computers, laptops, and peripherals.
  • Utilize software/hardware tools to help diagnose computer problems.
  • Connect PCs to Local Area Network (LAN) and resolve network-related issues.
  • Administer user accounts in Active Directory, Azure, and other systems.
  • Perform onboarding and offboarding of new and existing employees
  • Other duties as assigned.

Qualifications

  • Strong interpersonal skills, pleasant demeanor, and ability to work harmoniously with users at all levels.
  • Thorough understanding of computer hardware, software, peripherals, and current computer technology and trends.
  • General knowledge of network domains, VLANs, Active Directory, login procedures, web browser settings, and the difference between Intranet and Internet.
  • Ability to analyze problems, develop alternatives, and recommend appropriate solutions.
  • Ability to work with multiple systems in tandem and multi-task as needed.
  • Ability to work quickly and efficiently under pressure and hit deadlines.
  • Strong data management skills.
  • Detail-oriented.

Education/Experience

  • Four-year degree or IT certification preferred OR a two-year associate degree with two years of related experience.
  • Excellent verbal and written communication skills are required.
  • Knowledge of ERP systems preferred.
  • Knowlege of manufacturing processes preferred.

Additional Information

  • Anticipated pay range is $ $30.00/hour.
  • Diverse portfolio of exciting and innovative design projects.
  • Tremendous opportunities for professional growth.
  • Commitment to sustainable design.
  • Competitive compensation.
  • Excellent benefit package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and more.
  • Solid stable company.
  • Must pass drug and background screens.
  • May be required to wear Personal Protective Equipment (provided by employer).

Mid Salary

USD $26.50/Hr.