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Head Housekeeper

4 months ago

Springfield, Illinois, United States Spark by Hilton Springfield Southwest Full time

Reports To: General Manager

Requirements:

Customer Service experience in any service establishment.
Ability to speak English fluently.
Medically fit; in overall good general health
Carrying or lifting items weighing up to 50 pounds
Pulling and pushing up to 150 pounds
Frequent standing up and moving about the facility
Frequently bending, stooping, and kneeling.
Frequently handling objects and equipment
Willing to work weekends, and/or holidays.
Summary:

Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors.

General Responsibilities:

Supervision of the housekeeping and laundry operation to ensure quality standards are met.
Ensures the department is operated in accordance with the standards and procedures of the hotel and follows all guidelines.
Provides prompt, courteous, and professional guest service.
Provide timely feedback to supervisor or General Manager.
Specific Responsibilities: Ensure standards of cleanliness, hygiene and tidiness in all rooms, corridors, and public areas.
Assignment of rooms to housekeeping staff, instructing, delegating, and controlling staff with responsibility.
Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their job duties.
Must be able to understand PAR levels and must consistently turn in monthly supply linen/terry inventory.
Responsible to assist in employee recruitment for their department.
Inspect all assigned rooms and public areas to ensure furnishings, equipment, linens are clean and in good repair.
Overseeing the ordering, delivery, count and storage of all linens and all items including bathroom items, equipment, cleaning materials etc.Ensure fouling, breakages, or decommissions (whether caused by guests) are reported immediately to the duty manager for resolution and/or charge.
Notify the management to the needs of housekeeping staff, materials or equipment as required.
Notify management when par levels for supplies and equipment are insufficient.
Maintain procedures for security of lost and found items.
Maximizing the use of all resources and maintaining costs as per the guidelines.
Identifying departmental training needs and recommending to management training requirements on a regular basis.
Respond to guest complaints, special requests, repairs, and ensures to inform the Front Office Manager or General Manager
Provide product quality standards and optimum service to hotel guests.
Ensure customer satisfaction is maintained.
Ability to work flexible hours to meet the needs of the hotel.
Promote teamwork and quality service through daily communications and coordination with other departments.
Assist with other duties as assigned.

Optimum Attributes: Effective communication skills
Customer service skills
Well-groomed and professional appearance
Self-motivated
Cooperative
Good team player
Good listener
Detail oriented
Performance Standards:

Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and goals.

Source: Hospitality Online