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Process Improvement Manager
4 months ago
Mediate operational issues with union representatives and business agents effectively and professionally.
Exercise management authority to promote total-terminal success in accordance with Client's Terminals leadership's strategic vision, including optimization of work processes and efficient manpower utilization.
Build and promote working relationships with customers, vendors, and the ILWU workforce.
Structures routine tasks and goals, set priorities, efficiently executes daily tasks with considerations for operational cost, safety and efficiency through the effective allocation and utilization of resources.
Responsible for the training and development of staff to include monthly check-ins and ongoing feedback on job performance and professional growth.
Responsible for setting individual direct report objectives, providing regular performance feedback, recognize key contributions and on-going review of individual performance.
Responsible for writing and communicating work performance improvement plan by providing coaching and counseling for growth as well as recommending final disciplinary decisions.
Responsible for recommending salary increases and/or promotions.
Responsible for maintaining staff discipline during the shift and communicate to Shift Manager as needed.
Ensure that safe working practices according to P400 policies and procedures are adhered to.
Inform and liaise with shift TOB staff on equipment IT failures and issues.
Maintain personal contact with all stakeholders, including but not limited to, ship officers, crew, boarding agents and Port Captains during berthing / sailing and vessel operations.
Supervise and ensure smooth execution of gates activities and diligently manage exceptions with the Gate manager.
Provide regular process control checks and initiate and support performance improvement activities including but not limited to A3s, GEMBAS, etc.
Leads other responsibilities/projects/initiatives as required. CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE
Necessary to perform the requirements of the position:
Education - Minimum four (4) year degree from an accredited college or equivalent Terminal Operations working experience of five (5) or more years
Accountability - Ability to set operational plans with short-term impact by maintaining standards that lead to high performance and execution.
Agility - Ability to modify important changes rapidly.
Collaboration - Ability to exchange and adapt skills when working together across boundaries.
Functional Excellence - Broad knowledge in job area/discipline or expertise in a specific discipline. DIMENSIONS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit, work at a computer terminal. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work is mostly performed outdoors. While performing the duties of this job, the employee will have to withstand exposure to outdoor/adverse working conditions. The employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions; extreme cold. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; extreme heat and vibration. The noise level in the work environment is occasionally noisy.
Must be able to work variable shifts including evenings, weekends & holidays. GENERAL ACCOUNTABILITIES:
Implement and promote safety procedures and incentives that will produce zero lost time accidents.
Responsible to maintain a clean and safe working environment.
Promote good working relationships between internal and external stakeholders, including other terminal departments, union labor officials, and transient workforce.
Performs other position related duties as specified by management.
location: San Pedro, California
job type: Contract
salary: $ per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
PRINCIPAL ACCOUNTABILITIES:
Leads and manage staff, labor, and vendors to achieve established safety, financial and production goals.
Manage the development and performance of key stakeholders, including, but not limited to, recommending and/or implementing positive reinforcement, training and ensure uniform and consistent application of ILWU CBA in coordination with Labor Relations when necessary. In addition, supervise key stakeholders to achieve customer service level agreements related to the execution team.
qualifications:
Experience level: ManagerMinimum 5 years of experienceEducation: Bachelors
skills: ManagerProcess ImprovementContinuous Improvement
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
