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Inside Sales

4 months ago

Cary, North Carolina, United States TownePlace Suites Raleigh Cary Full time

SUMMARY: The Inside Sales & Group Coordinator is responsible for the inside group sales effort and assisting the sales and operations teams to ensure that all pre-event, event and post-event phases of group events are executed and communicated appropriately. Capture, qualify and close all new and past group leads driven through property, brand or 3rd party that drive top line revenues, market share and profitability to the portfolio of hotels within the market. In property liaison that is the primary contact for the event planner. Advocate and participate in the seamless communication between sales and operations to ensure the success of the sales efforts and customer satisfaction.

SCOPE OF THE ROLE:

The expectation of this position requires a minimum 40-hour work week which may include weekends/evenings (Saturday and/or Sunday).
Tactical and timely execution of hotel and market sales initiatives through group strategies
Responsible for pre-event, event, and post-event planning, communicating, and executing
Leverage our business and community relationships and drive group revenues into our portfolio of hotels
Both reactive and proactive sales efforts to maximize business opportunities and revenue
Provide a comprehensive business partnership with our customers to drive loyalty, increase market share, and focus on customer experience
Performance accountability though goal and activity achievement
JOB RESPONSIBILITIES AND DUTIES:Monitor, qualify and respond urgently to all group business inquiries
Re-solicit all past groups for re-booking opportunities
Effectively manage the turnover process for all group bookings to the properties
Conduct site tours for wedding groups, blitzes, customer events and participate in trade shows
Responsible for facilitating all BEO/Group Resume meetings to include AGM, GSM and/or Front Office Supervisors.
Responsible for entering in rooming list or client requested reservations
Responsible for ensuring that a method of payment is collected, entered into the PMS system, and authorized prior to the event
Responsible for posting & verifying all charges on group billing prior to sending to the customer
Responsible for distributing all banquet event orders
Responsible for communicating any changes, additions, cancellations to the sales, revenue management and operations teams
Accurate tracking and account data entry into Customer Relationship Management system (CRM/Delphi)
Be knowledgeable about brand sales initiative, strategies, trainings, and systems
Participate in community events, associations, and organizations to promote our company's community presents
Participate in assigned corporate and brand sales training
Complete an annual self-performance appraisals
Communicate professionally, clearly, and concisely in all written and verbal communication
QUALIFICATIONSPrevious hotel experience; preferred Marriott
Possesses excellent guest service skills
Highly organized and efficient; requires minimal oversight
Excellent written and verbal communication skills
Track record of effective communication skills amongst team members and different departments
Working knowledge of Microsoft Word, Excel, and Outlook
Strong work ethic; must lead by example
Ability to prepare, audit and understand hotel banquet event orders, group actual reports and agreements
F&B experience is a plus
CRM system experience (i.e.: Hotel Salesforce, Delphi) is a plus
College degree or equivalent in Hospitality Management preferred
Strong interest in further hospitality career development
REPORTS TO:Director of SalesWORK ENVIRONMENT:Flexible work schedule
Ability to lift 50 lbs.
Walking, sitting, standing, and bending/reaching for extended periods of time
Valid Driver's license
Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.

Source: Hospitality Online