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Supervisor, Quality Assurance

4 months ago

Jacksonville, Florida, United States AVAILITY Full time

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

The QA Supervisor is responsible for continuously improving the quality of the company's product line by preventing, quickly detecting, and validating product and process defects, to deliver market and customer driven business results. You will evaluate the test results, prepare change requests, and generate measures to assess the product quality. In this role you will work with an integrated team of developers, product managers, product owners, and system analysts for test planning, test Automation and execution, and product validation. As part of the supervisor role, you will be responsible for mentoring and being an escalation point to the quality assurance analyst/engineer on your team, approving PTO requests, assisting with recruitment and onboarding of new associates, and collecting data for the team. You will also be the main point of contact for your team during releases and making sure that tickets for your group are in the right status.

Sponsorship, in any form, is not available for this position.

Location: Remote, US - Eastern/Central Time Zones Preferred

What impact will you have in this position?

  • Availity allows you to be part of something bigger than yourself as we drive down administrative costs and improve healthcare functions across the board.
  • The associate in this position will directly impact our customers, and in turn patients, by delivering solutions focused on healthcare offerings targeting authorization & referrals, eligibility & benefits, and patient cost estimations.

Why would you want to work on this team?

  • This group is in transition from manual to automation and is willing to give on the job training to our quality assurance analysts with the automation stack we utilize
  • This group provides you the opportunity to move within the organization and touch various business critical products
  • This group will allow you to play a hands-on role in managing a team while providing you with the tools and management needed to succeed
  • Organizationally, Availity is moving technical assets to the cloud which presents great opportunities to learn and gain exposure to new technology platforms.

Role qualifications:

Experience (proven)

  • 8+ years of experience in business/systems testing
  • 2+ years of experience managing teams and products in an Agile environment
  • Healthcare industry experience is a must
  • Previous experience as a QA Supervisor is a plus
  • Ability to showcase an understanding of general testing techniques such as functional, integration performance and regression testing
  • Working knowledge of test management & automated testing tools
  • Must have experience to lead the activities and mentor a team of QA analysts, including goal setting for personal and professional development.
  • Must have experience in cross functional team management- Function as a bridge between the product owners, developers, and product verification
  • Developing procedures & governance approach to test documentation & execution
  • Assisting in the recognition & reward of employees commensurate with performance
  • Must have an expert understanding of general testing techniques such as functional, integration, performance, and regressions testing.
  • Must have excellent organization skills, project tracking abilities, strong focus, and attention to detail

Interpersonal & Soft Skills

  • Brings a positive attitude to work every day
  • Exudes optimism
  • Appreciates a team environment
  • Motivates others
  • Leads through example
  • Supports & promotes fellow teammates
  • Flexible and embraces change
  • Exhibits creativity & desire to learn new things
  • Driven by goals & team/self-improvement
  • Exudes passion & drive in your work
  • Values organization and structure
  • Respects the need for organizational process
  • Views challenges & setbacks as opportunities
  • Empathetic, compassionate & patient towards others
  • Establishes & maintains effective working relationships
  • Maintains professionalism at all times
  • Practices good corporate citizenship

Technical Skills (proven)

  • Experience with Cucumber is a plus
  • Experience with Selenium WebDriver is a plus
  • Agile work planning tools (JIRA or similar)
  • Source-control change management software (GIT or similar)
  • Test management software (TestRail or similar)
  • Continuous integration tools (Jenkins or similar)
  • Application performance management (NewRelic, Splunk, or similar)
  • Database validation for SQL/MySQL

What you will be doing:

  • Mentoring and onboarding new QAs & QEs to the development teams.
  • Supervising the QAs & QEs in developing test plans, test scenarios and test cases based on the business, user, and functional/nonfunctional requirements
  • Reviewing automated test coverage for functional and regression testing.
  • Managing QA on call rotation schedule strategy for patching maintenance windows & release schedules.
  • Host/Participate in release/Pod planning meetings and quarterly planning meetings.

Availity culture and benefits:

  • Availity is a certified "Great Place to Work", a "Best Workplaces for Technology Companies", a "Best Workplaces for Women" and a "Best Workplaces for Millennials"
  • Culture is important to us and there are many ways for you to make your mark here
  • We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. "AvaiLadies", "Beyond Black", "HOLA", "Availity Pride", "VetAvaility" a Young Professionals Group and "She Can Code IT" a group for women in tech are some of the groups you can get involved in.
  • Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too
  • We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one
  • We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
  • Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
  • Interested in furthering your education? We offer education reimbursement
  • Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
  • Want to work for an organization that gives back to the community? You're at the right place Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

  • Recruiter resume review
  • Manager resume review
  • Recruiter video interview
  • Hiring Manager video interview
  • Team panel video interview

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers