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Tier I Support Desk Engineer

4 months ago

Lincoln, Nebraska, United States DataVizion Full time

The Impact You'll Make

The Support Desk Engineer is responsible for supporting clients through hardware & software support. This is an integral role within the Service Delivery team, directly supporting others who monitor servers and PCs and provide enterprise-grade support to clients of DataVizion.

What You'll Do:

  • Respond to and resolve customer service requests
  • Design, configure, and maintain production environments for small to large-scale businesses
  • Perform service on products from multiple manufacturers and vendors
  • Provide technical and procedural direction to both internal staff and clients
  • Investigate and identify the root cause of service issues with a first-time-fix approach
  • Manage and maintain the client's IT environment by following implementation best practices
  • Manage, create, close, and update tickets in the assigned ITSM system
  • Acquire product knowledge through classroom or on-the-job training opportunities
  • Perform preventive maintenance and modifications on equipment
  • Perform system administration duties as assigned

What You've Mastered:

  • Ability to create and maintain a positive relationship with current clients
  • Ability to analyze data to spot trends and issues
  • Demonstrated skills in negotiating and leadership
  • Capacity to manage and work with tight deadlines
  • Extreme ownership of day-to-day opportunities and challenges
  • The customer-driven mindset with the ability to resolve conflicts
  • Team-centric approach
  • Curiosity and drive for continued learning
  • Adaptable - support multiple clients using customer service and interpersonal skills
  • Proactive - focus on developing industry applicable skills, attaining certifications, and improving soft skills
  • Accurate - demonstrate organization skills and keen attention to detail and ensure compliance with DataVizion policies and procedures.
  • Decisive - use critical thinking, independent judgment, and a thorough understanding of company policies to make informed, customer-centric decisions

What You'll Get:

  • Flexible work schedule
  • Unlimited PTO
  • Health, Vision, Dental, and Supplemental Insurance Plans
  • HSA (including monthly employer contributions)
  • Dependent Care Flexible Spending Account
  • 401k profit-sharing plan
  • Employee Assistance Program Services
  • Professional development opportunities
  • Team celebrations

About DataVizion:

Named a 2024 and the 2021 Best Place to Work, DataVizion, an Inc. 5000 company, has seen tremendous growth and provides a full range of business technology solutions in Professional and Managed IT Services throughout the Midwest. From enterprises to small businesses, our priority is to provide a better connection for our clients through IT solutions that enhance speed, flexibility, and productivity in a secure environment. Backed by superior support and customer service, these proven solutions give our clients a competitive advantage to grow and thrive.

To learn more about DataVizion and the services offered, go to or follow us on Twitter, Facebook, and LinkedIn.

DATAVIZION LLC is an Equal Opportunity Employer. Employment opportunities at DATAVIZION LLC are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, color, religion, sex (including pregnancy), national origin, age, veteran status, disability, marital status, genetic information, or any other characteristic protected by law.

This Equal Employment Opportunity policy governs all aspects of employment, including, but not limited to, recruitment, hiring, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.

DATAVIZION LLC strongly urges reporting all instances of discrimination and harassment and prohibits retaliation against any individual who reports discrimination, harassment or participates in an investigation of such report. DATAVIZION LLC will take appropriate disciplinary action, up to and including immediate termination, against any employee who violates this policy