Current jobs related to Customer Experience Team Lead Supervisor - Columbia, South Carolina - Pandora

  • Customer Service Team Supervisor

    3 weeks ago

    Columbia, South Carolina, United States Forrest Solutions Full time

    Are you an energetic and dedicated leader with a commitment to exceptional customer service? We are looking for a passionate Team Supervisor to join our call center operations for a prominent tire brand. If you are prepared to enhance customer experiences and lead a team to success, we invite you to consider this opportunity.Work Schedule: Full-time, Monday...

  • Customer Service Team Lead

    1 week ago

    Columbia, South Carolina, United States Whole Foods Market Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Customer Service Team Lead at Whole Foods Market. As a key member of our leadership team, you will be responsible for leading and executing our Customer Service & E-Commerce programs, ensuring a seamless checkout experience and grocery delivery & pickup at our...

  • Sales Lead

    2 weeks ago

    Columbia, South Carolina, United States Chico's FAS Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Lead to join our team at Chico's FAS. As a Sales Lead, you will be responsible for promoting a customer-focused sales culture and driving sales growth in our stores.Key ResponsibilitiesDrive for Results: Establish clear expectations, hold team members accountable, and oversee operational...

  • Sales Lead

    2 weeks ago

    Columbia, South Carolina, United States Chico's FAS Full time

    About the RoleWe are seeking a highly motivated and experienced Sales Lead to join our team at Chico's FAS. As a Sales Lead, you will play a critical role in promoting a customer-focused sales culture and driving sales growth.Key ResponsibilitiesDrive for Results: Establish clear expectations, hold team members accountable, and oversee operational activities...

  • Sales Lead

    1 week ago

    Columbia, South Carolina, United States Chico's FAS Full time

    About the RoleWe are seeking a highly motivated and experienced Sales Lead to join our team at Chico's FAS. As a Sales Lead, you will play a critical role in promoting a customer-focused sales culture and driving sales growth in our stores.Key ResponsibilitiesDrive for Results: Establish clear expectations, hold team members accountable, and oversee...

  • Retail Stocking Team Lead

    2 days ago

    Columbia, South Carolina, United States Burlington Full time

    Burlington **Job Summary** As a Retail Stocking Team Lead at Burlington, you will be responsible for leading the receiving team and supporting the team members in bringing merchandise displays to life. **Key Responsibilities:** * Lead Receiving Associates by becoming an extension of the Retail Stocking Team Supervisor * Work behind the scenes to support...

  • Grooming Team Lead

    3 weeks ago

    Columbia, South Carolina, United States Furry Land ColumbiaJefferson City Full time

    About Furry Land Columbia/Jefferson CityFurry Land Columbia/Jefferson City is a leading mobile pet grooming franchise that provides a unique and stress-free experience for pets and their owners. Our team is dedicated to delivering exceptional customer service and building strong relationships with our clients.Job SummaryWe are seeking a skilled and...

  • Customer Service Team Lead

    2 weeks ago

    West Columbia, South Carolina, United States BlueCross BlueShield of South Carolina Full time

    Job Summary: We are seeking a highly skilled Customer Service Coordinator to join our team at BlueCross BlueShield of South Carolina. As a key member of our customer service units, you will be responsible for leading and assisting with escalated and complex issues.Key Responsibilities:Lead and manage customer service teams to ensure exceptional customer...

  • Customer Service Team Lead

    1 week ago

    West Columbia, South Carolina, United States BlueCross BlueShield of South Carolina Full time

    Job Summary: We are seeking a highly skilled Customer Service Coordinator to join our team at BlueCross BlueShield of South Carolina. As a key member of our customer service units, you will be responsible for leading and assisting with escalated and complex issues.Key Responsibilities:Lead and manage customer service teams to ensure exceptional customer...

  • Grooming Team Lead

    2 weeks ago

    Columbia, South Carolina, United States Furry Land ColumbiaJefferson City Full time

    Job SummaryFurry Land Columbia/Jefferson City is seeking a skilled and enthusiastic Lead Groomer to join our team. As a key member of our mobile grooming team, you will be responsible for providing exceptional grooming services while leading a community that works together for the love of our furry friends.ResponsibilitiesOnboarding and Training: Onboard all...

  • Part Time Team Lead

    1 week ago

    Columbia, South Carolina, United States Cheesy Pint Full time

    We are The Cheesy Pint, a vibrant community-driven restaurant looking for a skilled and enthusiastic Customer Service Supervisor to join our team. As a key member of our management team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Customer Service: Provide top-notch customer service,...

  • Retail Team Supervisor

    3 weeks ago

    Columbia, South Carolina, United States Where Ya Bin Full time

    Position OverviewJoin our dynamic team at Where Ya Bin as a Full Time Retail Team Supervisor. In this pivotal role, you will be responsible for guiding and inspiring our retail staff, ensuring a high level of service and operational excellence.About Where Ya BinWhere Ya Bin offers a distinctive shopping experience, focusing on providing exceptional value to...

  • Customer Experience Coordinator

    2 weeks ago

    Columbia, South Carolina, United States Whole Foods Market Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Customer Service Team Lead at Whole Foods Market. As a key member of our leadership team, you will be responsible for leading and executing our Customer Service & E-Commerce programs, ensuring a seamless and exceptional customer experience across all channels.Key...

  • Customer Experience Specialist

    2 days ago

    Columbia, South Carolina, United States Call Dad AC and Heating Full time

    About the RoleWe are seeking a highly skilled and motivated Comfort Advisor to join our team at Call Dad AC and Heating. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving business growth through your expertise and passion for home comfort solutions.Key ResponsibilitiesDevelop and maintain...

  • Customer Experience Specialist

    2 days ago

    Columbia, South Carolina, United States Call Dad AC and Heating Full time

    About the RoleWe are seeking a highly skilled and motivated Comfort Advisor to join our team at Call Dad AC and Heating. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving business growth through your expertise and passion for home comfort solutions.Key ResponsibilitiesDevelop and maintain...

  • Customer Experience Specialist

    2 days ago

    Columbia, South Carolina, United States Call Dad AC and Heating Full time

    About the RoleWe are seeking a highly skilled and motivated Comfort Advisor to join our team at Call Dad AC and Heating. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving business growth through consistent delivery of high-quality services.Key ResponsibilitiesDevelop and maintain strong...

  • Customer Experience Specialist

    5 days ago

    Columbia, South Carolina, United States Barry Johnson PLLC Full time

    Customer Experience SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Forge lasting relationships with customers and proactively follow up...

  • Customer Experience Specialist

    1 day ago

    Columbia, South Carolina, United States Call Dad AC and Heating Full time

    About the RoleWe are seeking a highly skilled and motivated Comfort Advisor to join our team at Call Dad AC and Heating. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesDevelop and maintain strong relationships with customers to understand their needs...

  • Customer Experience Leader

    2 weeks ago

    Columbia, South Carolina, United States dentsu Full time

    About the RoleWe are seeking a highly skilled Senior Manager, Relationship Marketing Strategist to join our team at dentsu. As a key member of our customer experience team, you will be responsible for developing and executing strategic omni-channel marketing plans that drive business growth and customer engagement.Key ResponsibilitiesLead the development of...

  • Maintenance Team Lead

    2 weeks ago

    Columbia, South Carolina, United States FPC of Greensboro, NC Full time

    Job Summary:FPC of Greensboro, NC is seeking a skilled Maintenance Supervisor to lead a small team of hourly associates in a fast-paced manufacturing environment.Key Responsibilities:Oversee the maintenance and repair of high-speed automated assembly and packaging equipmentImplement Total Productive Maintenance (TPM) strategies to optimize equipment...

Customer Experience Team Lead Supervisor

4 months ago

Columbia, South Carolina, United States Pandora Full time

CUSTOMER EXPERIENCE SUPERVISOR, Pandora AME Omni Operations & Distribution Center

As the largest jewellery brand in the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

About the Team:

As a Team Lead Supervisor, you will lead a team of Customer Experience Representatives who support our Pandora customers. With strong command, relationship management, and workforce operations expertise, you will provide daily support and coaching while monitoring key performance metrics. This person will have a continuous improvement mindset that will assist us in identifying areas of opportunity, process improvements, and ideas to ensure overall customer satisfaction is met.

The ideal candidate for this role is highly collaborative, self-motivated, proactive, analytical, confident, and innovative. They demonstrate exceptional organizational skills when multiple priorities are involved. You must also possess excellent leadership skills to motivate and inspire your team to achieve their goals while maintaining a positive and productive work environment.

This role is a full-time hybrid position, with three days in the office and two days at home. Candidates who apply must live in the DMV area.

Your Role as a TEAM LEAD SUPERVISOR:


• Monitor all customer communication channels with a heavy focus on log-in compliance, average speed of answer, average handle time, first contact resolution, full resolution time, and schedule adherence

• Prioritize customer escalations and personally ensure resolution and satisfaction

• Collaborate with Quality Assurance and Development Specialists to lead the creation of essential resources like onboarding and training presentations

• Analyze contact center data to identify and address performance issues, key contact drivers, trends, etc.

• Train and provide representatives with necessary empowerment tools to de-escalate complicated customer interactions

• Create enhanced "Voice of Customer" reports and dashboards

• Assists Manager and Director of Customer Experience with more complex processes, projects, and presentations to be shared with the Executive Leadership Team

• Design and deliver effective continuous improvement initiatives that align with Pandora's strategic direction

• Lead the development of standard operating procedures (SOPs), toolkits, and other communication to support our representatives

Craft your career with us if you have:


• Bachelor's degree in business operations, business management, human resources, or a similar relevant field

• 6+ years of Customer Service, Success or Experience Management

• High level of proficiency with Microsoft Office Suite, Salesforce, PowerBI, IBM, and WMS/LMS programs

• Excellent interpersonal and written communication skills

• Advanced writing, data visualization, and presentation skills

• Exceptional time management and decision-making skills

• Previous experience with working across global, multicultural teams

• Able to demonstrate a high level of confidentiality

• Bilingual in English, Spanish or French is a plus

Our Benefits:


• We Dare We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future

• We Care Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts

• We Dream Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more

• We Deliver PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays

About Pandora:

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.

About Pandora NAM:

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.

Today, the USA is Pandora's single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.