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Customer Service Representative

4 months ago

Fontana, California, United States CRH Full time

Job ID: 496811

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard and Echelon hardscape and masonry materials; Barrette Outdoor Living and MoistureShield fencing, decking and railing; Sakrete and Amerimix packaged concrete and mortar; Techniseal sands, jointing technologies and surface protectors; PebbleTec pool finishes; plus popular brands of landscape and gardening materials.

Summary

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to customer inquiries or issues.

Essential Duties and Responsibilities

  • Enter customer orders received by email and phone into ERP system
  • Answer high volume of incoming calls and emails in a timely manner
  • Assist customer with product questions, ordering, order tracking, pick-ups, complaints, and problems
  • Communicate effectively with customers related to order status and coordinate with production regarding backordered items
  • Communicate with sales, finance and operation teams to ensure orders are fulfilled
  • Develop and maintain product knowledge to support customer needs and provide solutions
  • Utilize the use of SalesForce to manage customer issues
  • Verify product load and quantities match purchase order
  • Review and retrieve documentation for credit department as needed
  • Issue credits for pallet returns when applicable
  • Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
  • Execute Daily and Business fundamentals
  • Willing and able to cross-train on other aspects of the customer service process
  • Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Requirements/Education and Experience

  • High school diploma or GED, or equivalent combination of education, training, and experience
  • Ability to multi-task, answer phones and enter orders
  • Ability to read and comprehend simple instructions
  • Detail oriented, good organizational and problem-solving skills
  • Manufacturing/industrial environment experience preferred
  • Lawson/H5 and Salesforce experience preferred

Physical Environment

  • While performing the duties of this job the employee will be required to frequently site and stand for extended periods of time
  • Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
  • Must wear company provided personal protective equipment - earplugs, hard hat, safety boots/shoes, and protective glasses
  • Candidates must provide their own safety boots/shoes upon hire and will be eligible to participate in Safety Boots/Shoe Reimbursement Program after 30 days of employment

Compensation

  • Pay is $18 - $20/hr. based on experience

What CRH Offers You

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.