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Executive Communications Director

4 months ago

Remote, Oregon, United States ServiceNow Full time

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired CompaniesTM.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
We are seeking a strategic, seasoned communications expert to join our growing team of global communications professionals. The ideal candidate will have a strong passion for storytelling and the ability to craft compelling, customer-focused stories and engagement strategies to build trust, loyalty, and advocacy for ServiceNow and its leaders.
The Director of Executive Communications will create and deliver effective strategic, integrated communications for ServiceNow's Chief Technology Officer. As a trusted partner and advisor, this person will drive well-designed, high-impact communications that elevate the CTO's visibility and thought leadership across channels and audiences.
This role is ideal for someone highly experienced in working with top-tier executives, crafting compelling, bespoke leader communications, and managing complex projects with precision and efficiency.
We are looking for an individual who thinks quickly, skillfully manages competing priorities, and excels at building relationships with diverse stakeholders. This person will ensure that all our CTO's communications, both internal and external, are authentic, insightful, and relevant, driving meaningful connections with audiences and measurable results.
Responsibilities

  • Understand the communications landscape and various audiences' needs, evolving to reflect business priorities and the external environment.
  • Provide strategic counsel to the CTO and his Chief of Staff on communications best practices and opportunities.
  • Proactively identify opportunities to elevate our CTO's profile and spotlight the accomplishments of ServiceNow's engineering organization.
  • Create and deliver executive visibility programs that turn ideas into compelling narratives, frameworks, and creative storytelling concepts.
  • Deliver high-quality work products, including scripts, speeches, videos, and social media amplification plans.
  • Plan and support events, including quarterly Town Halls.
  • Connect and engage employees through storytelling that celebrates the engineering team's culture of purpose-driven innovation.
  • Establish and manage processes to ensure timely execution of communication efforts, providing key stakeholders with visibility into progress.
  • Develop and execute communications plans to support organizational changes and M&As, partnering with cross-functional teams.
  • Use data to evaluate communication activities and develop best practices and strategies for improvement, iterating plans and messaging accordingly.


Qualifications

  • 12+ years of experience in communications with proven results in executive thought leadership, social media, and internal communications.
  • Strategic mindset, business maturity, and experience advising and working with senior executives.
  • Ability to navigate in dynamic business environments and collaborate with diverse stakeholders and teams to drive desired outcomes.
  • Expertise in identifying, developing, and telling impactful stories across multiple channels.
  • Exceptional writing skills with meticulous attention to detail.
  • Experience in high-growth technology and engineering organizations is a plus.
  • Bachelor's degree in communications or related field preferred.


Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
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